Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Me gusto mucho, es igual a la imagen un poco más pequeño de lo que pensé pero va transportar tus joyas esta perfecto
Super quality, loved too!!
Excellent product and fast shipping
The casket is ideal, the quality is at altitude. No traces of glue, no smell, everything is fine. Came quickly
Tiene como una arruga, pero esta hermosa y practica, la recomiendo.
más pequeño de lo que imaginaba
Muy rápido el envío, se demoro solo 10 días en llegar a Chile
Exactly as shown in the Picture, recommended.
Beautiful and in good size the quality is good a compared to the price
Quality is good! The product fully corresponds to the description.
Utilissimo jewelry from bag to carry your jewelry always with you
Utilissimo jewelry from bag to carry your jewelry always with you
Convenient casket, came faster than the appointed date. Thank you store!
Fast delivery. Good quality for the price
Exactly same as photo. Great quality. Arrived early
Соответствует описанию
lindo
igual a la foto, envío en menos de una semana a Chile!! Recomendado
Well, just like the picture! I recommend it!
Very useful! Very happy and arrived quickly!
For decorations Super!!! Convenient for storing at home and on a trip, as compact and roomy Thank you very much, I will order more
Went quickly to Moscow. Everything corresponds to the claimed description.
Очень классная шкатулочка для украшений. Идеально для поездок.
Super good quality, exactly as in the pictures
Everything is absolutely like in the photo. The quality is excellent, the box is very roomy. I liked it!