Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
A beautiful little box. Odorless, the seams are stitched smoothly and firmly. Very beautiful color and super fast delivery 2 weeks to EU. Recommend
Fast delivery, quality casket. Rumenduyu
products are amazing, exactly as pictured. also came very quickly. thanks!
amazing
amazing
Like not imagine Q small MSM so I like to organize my bijus
Like not imagine Q small MSM so I like to organize my bijus
Loved! Is beautiful! Ideal size for travel
On June 22 I ordered, on June 30 I took the savings logistics in the post office. Very cool and high-quality road box. No smell and defects
Mila the casket for such receptions. I went for 3 types)
Как на картинке, миниатюрная, супер
Excellent baby)
Loved!! Came without any defect. Fast Delivery
Excellent thing, as a gift to teachers will quite Go)
Very nice recommend store
It's very beautiful the jewelers order several and 3 of them came crushed, I hope in case you come back to conprar in this store, send it with better protection the package so that they don't get crushed. Just that detail. In case the jewelers are beautiful and comply with the description.
Superb quality Excellent quality, arrived in three weeks, package intact, at great price. I loved it, it's perfect for traveling and looking after your jewelry, besides moving them effortlessly, I'm really delighted. Thanks to selling, it really was very efficient. One gives it away and another I kept it from how beautiful it is
Hermosa
muy hermoso y envío rápido.
Un poco más pequeño de lo que pensé, pero me gustó el tamaño. Útil principalmente para viajar o transportar las joyas. El color rosa es igual al de la foto (en las mis se ve un poco más claro) es muy lindo. Lo recomiendo !
Un poco más pequeño de lo que pensé, pero me gustó el tamaño. Útil principalmente para viajar o transportar las joyas. El color rosa es igual al de la foto (en las mis se ve un poco más claro) es muy lindo. Lo recomiendo !
Excellent quality, just like the picture came very fast
Super
Oh this is a super casket
Good compact