Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very satisfied! I saw in one showroom such for 2500 ;(
Stylish and beautiful! Delivery is fast! Very satisfied, thank you)
Outdoor loss. Ale Meni is appropriate. It's cool on Leito. Three days before the three days
More children's option. On the rubber, stretches. Came before the declared time
Perfectly packed, straight as glass)). It came very quickly. Put a gift-napkin. A miracle, not a store!
That necklace is awesome! I had to quickly in NSK
Good quality. I wash my hands with it on and it’s still perfectly fine.
Chain bracelet very beautiful, I love it. Bear phone. Thank you for the gift.
Very beautiful
Very like to listen ^^ cuddly. summer accessories perfect as Rea
Good, came with gift
Just perfect the product is same as the photo by far out expected q… The ameeee
Delivery was the 10 days earlier. The decoration is awesome. To store the whole set cost, would be much more expensive.
Delivery absurdly long. Two months to arrive.
Necklace is very cool, fulfilled. The plump round neck of course a little look like checker. The beads with elastic. Buckle adjustable.
I took two bracelets, they are very beautiful and also quality. The store has gifted also the earrings. Thank you
Always order here. Great store. Recommend. Quality elegant!
Very beautiful chain. Delivery fast. To Milan 2 weeks. Put the gift earrings.
The order was sent to the store very quickly and come too quickly. Quality products satisfied. The pendants are moving legs and arms. It was packed well in jewelry velvet bag and pupyrchatuyu. Gift seller put an envelope with a cloth to stretch jewelry. Nice. Thank you very much! Seller recommend
Very cute, put a gift cloth care, in velvet pouch, move the foot, lovely
One to one with a photo.
Pretty bracelet enjoyed
Beautiful and very optimal color and brightness
Super happy shopping. Necklace luxury with a cute bear. All legs movable
Fits the description of goods, plus bag for storage and wipes.