Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Excellent quality. Note that the bracelet and necklace are elastic. The bracelet is designed on a thin hand.
Beauty and Milot. My wife is happy, and this is the best evaluation. Thank you for the gift! The store is handsome, I recommend!
Cool thing)
Sold good, delivered everything quickly, put, gift.
Matching necklace is beautiful, very happy with my order
All OK, except for the delayed delivery in Russia, the store does not pay for the notifications, so the movements are not visible according to the description, as a gift of the clove VE ve
Rubber banding Rea gift:
I 've been using it for several days. I don't take it off at all. Keep the same color is beautiful.
Bracelet on a small wrist. My hand is thin, then the bracelet is right. Looks good, bear cute)))
Stylish bracelet with a bear, made qualitatively
Cool kit, bear heavy, all limbs move, the store put more carnations as a gift
I loved it, just like the picture❤️
Necklace in the summer is unusual and interesting. Beads are plastic, can climb. In any case, for the season is enough. Bear is cool, legs move. And in general, the product itself is quite cool and unusual. I was looking for something just like this. I'm happy with all 100. I recommend the goods and the store.
The girl liked it. Provided she sent me a link to order this bracelet.
Lovely game, looks good quality, the bear is the best, it is articulate of limbs and head, it is worth it, they sent me gift ring and a cloth for cleaning, I will
Very like
Cool bracelet, and that really liked it, it's packing, a beautiful bag and a plus more napkin
Madly like this kit! For an adult girl, too, is great, if you doubt, then safely take it!
so cute
It came quickly. Quality is super. I ordered a set, put a bag with a napkin and a gift
I wear it without taking off. I really like this decoration. Interesting to play with him. Everyone is interested because of mobile limbs
Very beautiful! For teenagers cute. The combination with the green stone adds elegance. Put as a gift the middle of the clove and a napkin. Packing worthy in a velvet bag. Delivery 2 months to the Altai territory. Recommend.
Super beautiful! They arrived on time and all very well with the store. The quality looks very good, hopefully it will continue. Thank you so much! I recommend buying this item.
Sooo cute set
Very cool necklace, it came quickly. Packing is super, a bag and even a rag special put. Thank you