SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied! I saw in one showroom such for 2500 ;(
Stylish and beautiful! Delivery is fast! Very satisfied, thank you)
Outdoor loss. Ale Meni is appropriate. It's cool on Leito. Three days before the three days
More children's option. On the rubber, stretches. Came before the declared time
Perfectly packed, straight as glass)). It came very quickly. Put a gift-napkin. A miracle, not a store!
That necklace is awesome! I had to quickly in NSK
Good quality. I wash my hands with it on and it’s still perfectly fine.
Chain bracelet very beautiful, I love it. Bear phone. Thank you for the gift.
Very beautiful
Very like to listen ^^ cuddly. summer accessories perfect as Rea
Good, came with gift
Just perfect the product is same as the photo by far out expected q… The ameeee
Delivery was the 10 days earlier. The decoration is awesome. To store the whole set cost, would be much more expensive.
Delivery absurdly long. Two months to arrive.
Necklace is very cool, fulfilled. The plump round neck of course a little look like checker. The beads with elastic. Buckle adjustable.
I took two bracelets, they are very beautiful and also quality. The store has gifted also the earrings. Thank you
Always order here. Great store. Recommend. Quality elegant!
Very beautiful chain. Delivery fast. To Milan 2 weeks. Put the gift earrings.
The order was sent to the store very quickly and come too quickly. Quality products satisfied. The pendants are moving legs and arms. It was packed well in jewelry velvet bag and pupyrchatuyu. Gift seller put an envelope with a cloth to stretch jewelry. Nice. Thank you very much! Seller recommend
Very cute, put a gift cloth care, in velvet pouch, move the foot, lovely
One to one with a photo.
Pretty bracelet enjoyed
Beautiful and very optimal color and brightness
Super happy shopping. Necklace luxury with a cute bear. All legs movable
Fits the description of goods, plus bag for storage and wipes.