SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. Note that the bracelet and necklace are elastic. The bracelet is designed on a thin hand.
Beauty and Milot. My wife is happy, and this is the best evaluation. Thank you for the gift! The store is handsome, I recommend!
Cool thing)
Sold good, delivered everything quickly, put, gift.
Matching necklace is beautiful, very happy with my order
All OK, except for the delayed delivery in Russia, the store does not pay for the notifications, so the movements are not visible according to the description, as a gift of the clove VE ve
Rubber banding Rea gift:
I 've been using it for several days. I don't take it off at all. Keep the same color is beautiful.
Bracelet on a small wrist. My hand is thin, then the bracelet is right. Looks good, bear cute)))
Stylish bracelet with a bear, made qualitatively
Cool kit, bear heavy, all limbs move, the store put more carnations as a gift
I loved it, just like the picture❤️
Necklace in the summer is unusual and interesting. Beads are plastic, can climb. In any case, for the season is enough. Bear is cool, legs move. And in general, the product itself is quite cool and unusual. I was looking for something just like this. I'm happy with all 100. I recommend the goods and the store.
The girl liked it. Provided she sent me a link to order this bracelet.
Lovely game, looks good quality, the bear is the best, it is articulate of limbs and head, it is worth it, they sent me gift ring and a cloth for cleaning, I will
Very like
Cool bracelet, and that really liked it, it's packing, a beautiful bag and a plus more napkin
Madly like this kit! For an adult girl, too, is great, if you doubt, then safely take it!
so cute
It came quickly. Quality is super. I ordered a set, put a bag with a napkin and a gift
I wear it without taking off. I really like this decoration. Interesting to play with him. Everyone is interested because of mobile limbs
Very beautiful! For teenagers cute. The combination with the green stone adds elegance. Put as a gift the middle of the clove and a napkin. Packing worthy in a velvet bag. Delivery 2 months to the Altai territory. Recommend.
Super beautiful! They arrived on time and all very well with the store. The quality looks very good, hopefully it will continue. Thank you so much! I recommend buying this item.
Sooo cute set
Very cool necklace, it came quickly. Packing is super, a bag and even a rag special put. Thank you