Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so best product
Arrive as planned. Superb quality, engraved from my initial F
100%
Clear Print. Nice quality. Very good :)
Excellent ring, I recommend the store, the village is almost perfectly slightly wrong with the size
Hxhx
Shipment dotarła I am happy fit. Lead time of 19.12.2020 for 18.02.2021 Yours
This time for me purchased. Are genuine silver rust free. Beautiful product. This is zekker a good product I have for my 3 children purchased. Now it was my turn beautiful and what I sought. Dankje store. Will this product zekker for kadeau buy for friends.
Beautiful ring looks very good quality
Beautiful ring looks very good quality
I loved it, the smallest size fits Me a big pinch but the product is great, just like the rest of this store. I'll keep repeating.
Great thing!!!
Un acabado espectacular, con el dibujo muy bien acabado. Mejor que lo que esperaba. Envío rápido. Compraré más.
Not a bad ring, the engraving is clear (not embossed), the faces are not sharp, but inside the ring is a little rustling not critical. The purchase was satisfied, received for 29 days after the order (Ukraine).
Everything is fine thanks!
everything is good. took like 2 and 1/2 weeks to get here.
The ring is heavy and feels comfortable. The P is a durable stamp and the size was good for my pinky finger. It fits that finger nicely.
Fast delivery in Brasília-DF, thing 20 days. Product as expected.
Agora o pai tá bandido, chegou boladao cheio de ódio 15dias após a compra.
Все пришло очень быстро, рекомендую полностью доволен 10/10
All ok thanks a lot to description excellent store recommended
the product is beautiful and order
The ring is excellent, thanks to the store.
It took 17 days to reach the Barnaul region. The quality is excellent, pleasant, there are no sharp corners. The drawing is applied qualitatively
Très belle chevalière. La taille 10 correspond au diamètre 62 en France. Dommage que la lettre ne soit pas gravée mais reste néanmoins un beau produit. Livraison vers la France ✓ 1 mois et demi