Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
the ring looks good and is smaller than i thought (good thing).
Perfect. I will definitely ask again
Pretty Knight, given the price I find it nice.
The material is excellent, but the size is not as I imagined, the size that I chose is too big for my finger.
el artículo es tal como se describe, pero yo pediría al fabricante que los hiciera hasta la talla 16 por lo menos, yo he pedido la 12 y es tan justa que me cuesta mucho poder sacarlo después, y mis manos no son de las grandes.
great quality and fantastic finishing+ gift... thanks store
Very fast received the 2 th but still not the 1er very strong my son and delighted
Good quality timely response by store recommend but the print of Alphabet slightly low but okay.
Ottimo
so best product
Arrive as planned. Superb quality, engraved from my initial F
100%
Clear Print. Nice quality. Very good :)
Excellent ring, I recommend the store, the village is almost perfectly slightly wrong with the size
Hxhx
Shipment dotarła I am happy fit. Lead time of 19.12.2020 for 18.02.2021 Yours
This time for me purchased. Are genuine silver rust free. Beautiful product. This is zekker a good product I have for my 3 children purchased. Now it was my turn beautiful and what I sought. Dankje store. Will this product zekker for kadeau buy for friends.
Beautiful ring looks very good quality
Beautiful ring looks very good quality
I loved it, the smallest size fits Me a big pinch but the product is great, just like the rest of this store. I'll keep repeating.
Great thing!!!
Un acabado espectacular, con el dibujo muy bien acabado. Mejor que lo que esperaba. Envío rápido. Compraré más.
Not a bad ring, the engraving is clear (not embossed), the faces are not sharp, but inside the ring is a little rustling not critical. The purchase was satisfied, received for 29 days after the order (Ukraine).
Everything is fine thanks!
everything is good. took like 2 and 1/2 weeks to get here.