Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
nice
Delivery quite fast (-1 month) and really nice! The print is cool
Just as described, will order again
Ordered a ring with its engraving. On the one hand, they did everything neatly, smoothly. On the other hand, the letters on the proposed rings are tinted, in my picture, too, was toning (the second picture), but only made a contour. It does not look as I would like.
Beautiful shining silver ring. Too large purchased but comes well beautifully also heavy nice letter print I will more about quality about a month say. Thanks store I recommend this product and are seller.
Again I did not guess with the size. It came a little more than I wanted. Although he checked the table. I like it
Very beautiful we are very surprised and satisfied thank you very much
Отправили бястроВ приятном мешочке. Печатка классная, из полированной нержавеющей стали! Не алюминий и всякая хрень, а действительро сталь! Тяжелая. 12 размер на наш 20й. Длинна окружности пальца 8см! Трек не отслеживается. Дошло до Ростова За 11 дней!
Отличное кольцо, рекомендую продавца, выглядит солидно.
Cool Ring... Fast SHIPPING...!!
I took at random the ninth size, I made a mistake only a little bit on the pinky, and so the quality is decent, I did not expect, metal stainless steel, it came quickly to Udmurtia, I'll order probably another tenth RR, the price is acceptable to the store of five stars.
Everything is fine, I did not expect that the pro is printed as I did finely, this is the second first I ordered with the size wrong two sizes larger. Thank you very much to the store!!!
I liked the ring. Corresponds to the photo and description on the site. Done neatly. I think this ring can be worn for both men and women.
I love it, got the wrong size but it was completely my fault (: definitely recommend.
Fast delivery. It is just as described. I highly recommend it.
Хорошая печаточка и с размером угадал 12 это 21.5 наш размер.
Прекрасное кольцо. Рисунок - не тиснение, а вытравка, поэтому печатка плоская. Но я всем довольна. 18 мм отлично подошел на указательный палец, не сваливается.
I am very pleased with both the store and the goods VVERY GOOD... THANKS !
Качество отличное, как в описании. Но пришел за 3 месяца, очень долго это. Проблема скорее всего с доставкой местной службы. Размер не рассчитал, заказал 11й, думал китайский маломер, надо было 10й заказать. Учитывайте это, рассчитайте правильно. Рекомендую продавца. Продавцом не общался.
Ring is great quality, took 30 days, thank you!
Same as the description, good store I recommend, very much will ask, second time I ask. Devon
Exactly as advertised shipped fast, great quality.
A little slow shiping but the ring its very nice. Fashionable!
It looks very nice and good quality. I contacted the store to ask if you could put a number instead of a letter and he answered hurry up. I recommend!
arrived fast and quality is nice