SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good even though it's much smaller in reality
Nice chain, looks a little different from the image.
Perfect
very beautiful chain, included as a gift a hair tie, a pouch for the chain, a special cloth for it, very nice for such small things, the chain is of high quality, without flaws
I love it, amazing! It came with a flannel, an instruction manual, and it came in velvet, I loved it!
looks very nice.........................................................
Very pretty 😍 Ahktwe6o63ob. .69eetifjwgxjg ji5eteixvgndkguarqrufjsdjite2585i35ifwjsngjzgnsvndkgiet
Everything ok as in the photo
As in the photo, fast delivery
Super
I love it, it feels of good quality.
It's beautiful, exceeded my expectations!
It's beautiful, arrived in a very good time, super cheap and cute.
A very beautiful and cute pendant, quite high quality and can be worn on a regular basis.
Beautiful
It seems to be of good quality!! Very well presented!! I will review again when I use it.
Thank you very much seller❤️I really liked it. Delivery to Russia (Astrakhan city) exactly 12 days as promised. I'm satisfied ;)
The item matches the description 100%. I am very satisfied!
Very beautiful and shiny, came with a gift and a cloth to clean the jewelry. I didn't use it enough to know if it gets dark.
Very nice! There is a sample, it came with a gift (hair tie), also in a velvet pouch and a tissue for wiping. Everything is nicely packed.
The quality of the jewellery is amazing! Looks more expensive than what i paid for it. It has a lovely shine and is not too light. Fastest delivery ever!
looks very nice and well-made
Very beautiful pendant, it fits very well on the person, just incredibly, I ordered it and it arrived quickly.
Very beautiful
very nice necklace with pendant, a little smaller than I thought.