SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The brooch was well packed. All the pebbles are in place and sparkle wonderfully. Really I expected it to be bigger, well, nothing on the collar of the jacket will be fine. I liked the brooch itself thanks to the seller
Very beautiful than the photo I recommend, and the size is not very big
Very high quality and beautiful brooch. Small size is even better. Looks like the photo. I recommend it.
Such a cool sight, even larger than expected
Such a cute brooch!!! All the rhinestones are in place. Looks very good! Thank you very much seller! Very satisfied with the purchase
Size 2,5 - 3 cm. Brooch as described and photo.
Beautiful bee. Everything works, everything is intact. Received 3 items united in one.
Such a bee-Bee, very bright, dark pebbles shimmer, lacquered wings, paws under gold. Nice decoration.
Very beautiful and quality product
Thank you! Received my order and very satisfied. The brooch is cute, carefully made and very dignified. The delivery date was indicated on April 8, and received the package on February 19. I recommend both the brooch and the seller.
If you are a child, we are similar.
Very cute brooch! Neatly made, all the rhinestones are in place. A little dumb needle on the fastener. Very good as pictured
The brooch is even more beautiful in reality... the rescue is huge...
Great brooch. Done neatly. The delivery is very fast. Order from January 25, and received on February 11
Brooch super))) as in the photo.
The goods could not be received, the parcel was delivered on January 3 for the holidays, the work schedule was reduced, the SMS did not arrive about the delivery of the parcel, on January 5 it was sent back to China. Very smart, waiting for 2 months delivery, shelf life 2 days, Karl! In the end I never got it.
The brooch is very beautiful bee. Thank the seller for a great job!
Cute, it's better live .. Green eyes
The brooch is beautiful, the product came before the stated one. Thanks seller
The product is generally cool I fell in love, Bee😍By the way, everyone liked everything😀
Very beautiful brooch! Recommend! Thank you very much seller, great sales and good luck!
My order is exelent. I like it very much. Its more better then I thought
Pretty
Very nice. I'm happy. Thanks to the seller. Recommend
Good item, thank the seller quickly sent, well packed,