Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful, super advise buy!
Like and very beautiful and has a great quality
Great surprise with a super gift from the store, silver earrings, super elegant and beautiful pulceras, all excellent, ultra recommend to the seller, I am very happy with my purchase.
Seller give some small kit to clean and a FOC pearl earrings thank you
Bonita
Very nice. On any hand
Большое спасибо, я приезжаю рано, в дополнение к тому, что статья очень красивая и такая же, как на фотографии, на которой она показана, я даю ей 100.
Well-received...
Canon.
Excellent service 100% recommended, I thank the store for the gift he sent me earrings 100% Thanks
Beautiful! And he arrived very soon.
Thank you very much, I arrive before the time, besides that the article is very nice and is equal to the. Photography shown in which I give you 100.
beautiful !!
just ok....expected better....fast though ordered 06/25 arrived 07/16....
Beautiful bracelet. Came with a velvety bag and a silver cleaning cloth. Would recommend this store.
Good quality I recommend
Excellent.
beautiful same as shown in pics delivery.time also reasonable.Almost 1 month I recommend thought I not check for longetivty about Color.Or anything else but it's beautiful first sight but it's not for big arms
Hi. My order came half a month earlier, super fast delivery to Hamburg, DE. I am very satisfied, it looks beautiful on my hand. Thank you so much. I recommend.
Ir is ok. Interested in vienīgi nāca.
It's come to Me within the promised deadline. I 've done several tests to see if it's silver and I 've all come out favorable. I 've put on some bleach and it's getting dark, as you can see at the top of the bracelet. I 've also put it next to a magnet and it hasn't come together. I'm sure it's real silver. Recommended store 100%
Bracelets are great! Good metal, heavy, on the middle hand quite suitable almost without bending. It's not easy to warm up. The effect of aged metal is quality, the pattern is well developed. Look super!
I don't know how much it's silver. Rather, we'll see the spraying when we wear it
Cool, was as expected
They are very nice the products and arrived in two weeks I recommend