SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring really liked it, it looks very beautiful and interesting on the hand. The product corresponds to the description, took the size 5, on my size 15-15.5 came perfectly. About a month was delivered to Kiev
wonderful rings, the sizing fits true (i am normally a size 7 and it fitgreat)
This ring is also very pretty.
A fine ring, fit on 17 Size
Norms shipping fast
Norms shipping fast
lovely ring
Nice ring, size 8 is like size 7 definitely. Dont think its silver, but it's qute. thank you.
the ring is sooo cute!!! got here two days early, too :)) they shipped my order like the next day
ok
Good stuff
Beautiful ring excellent quality I recommend congratulations to store for fast shipping
The ring is great. Size 8 approached the Russian 18. Sits perfectly. In a few weeks, the socks did not darken, did not deform. Definitely recommend!!:)
Very good exactly like the photo and I arrive very fast (too much) one or two weeks
Everything is perfect. Fast shipping.
Love it just like picture
Very nice attention the drawing is not all around the ring
Divine! Very nice exact colors very good quality!
It's a beauty.
Super size perfect, pure colors, very fast shipment, recommend
This ring is my new love. It is voluminous, bright, with pebbles and enamel. delight! In size came up (I like to let the rings sit freely). I don't care about him! Thank you, I really like it! In appearance it is very high quality, I hope it does not climb over time!
Very cool rings!!!
Шикарное колечко. К сожалению, не угадала с размером. Выглядит очень стильно. Котики красавцы) Толстенький металл. Доставка во Францию 2 недели.
Rings are very beautiful and quality. Definitely recommend u buy. With the size, in my opinion, small rings. On the size somewhere. It's been about 3 weeks. But they are awesome beautiful. Golden 9 size, silver 8
Very nice complex for the girl. Granddaughter is very pleased.