Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Колечко шло месяц. Кольцо красивое, стильное, только толстое немного. Качество росписи отличное, дешево не выглядит. Заказывала вместе с сережками, сережки крупнее кольца, колечко совсем точёное.
Шикарное колечко. К сожалению, не угадала с размером. Выглядит очень стильно. Котики красавцы) Толстенький металл. Доставка во Францию 2 недели.
Rings are very beautiful and quality. Definitely recommend u buy. With the size, in my opinion, small rings. On the size somewhere. It's been about 3 weeks. But they are awesome beautiful. Golden 9 size, silver 8
Very nice complex for the girl. Granddaughter is very pleased.
Заказ пришёл быстро, а если бы не почта России, то ещё бы быстрее. Кольцо по размеру подошло, очень класное. Брала по наводке Наталии. Рекомендую к покупке. Суперское колечко.
The ring went on for a month. The ring is beautiful, stylish, only thick a little. The quality of the painting is excellent, it does not look cheap. I ordered together with earrings, earrings larger than the ring, the ring is very accurate.
amazing! gorgeous ring with great detailing. it’s a large size
красивое колечко, номер 8 соответствует 18 российскому размеру
The ring really liked it, fully corresponds to the picture
Elegant ring, made above all praise. Size 7 corresponds to 17 size. Delivery fast and all tracked.
beautiful ring thank u will b e back
Beautiful ring
Very beautiful ring. Unrealistically happy. I ordered 6, my size is 16-ideal village. Cool glitters, lovely seals. In Ukraine, I sold 3 weeks +-very unusual, I did not see this anywhere;) I advise
Delivery 2 weeks. The ring is beautiful. Size 11 per Russian 20,5. The ring width is 8mm, so the real size is 19,5. The stones are in place.
very nice ring with lovely cats. i order more. thank you for your
Looks awesome, the size is accurate, recommend. The picture is from one side only
Thank you.
Beautiful ring. Back of ring without design.
The size ordered the smallest. Fit, size in size is 15.5
Very quickly sent the goods, the size matches, all in perfect form!
love this ring thank you
Быстрая доставка! Продавца рекомендую! Кольцо - супер!!!
Very pretty and thick
LOVE
Very beautiful ring! Quality at the level!