SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel reached Vladivostok in a month. A thin elegant chain, on the extension of the sample is embossed. Looks elegant and not beaten
Everything came quickly and neatly. The pendant turned out to be more tiny than I expected. Quite happy with the purchase.
beautiful
Beautiful, beautiful, beautiful! Can buy!
Maravilhoso, estou encantada.
The product is very excellent!!! Just super!!! Looks stylish and beautiful!!! Even unusual!!!
Colar muito bem feito, o pingente é muito bonito, bem feitinho.
This is the most charming pendant in my life: a small, elegant, very suitable as a cute, unobtrusive addition to the image. The chain is thin enough, it can easily break, so it is careful to apply to this point. In general, the quality of the product is satisfied. The order itself came within 2-3 weeks, tightly packed.
Beautiful items, very good store, very fast delivery to UK. One of te best items and seller in Alibaba. Thank you so much.
muito lindo demais!! amei muito, demorou menos de 3 semana pra chegar aqui no RJ, n fui taxada
Lovely pendant
Its so cute !!
Very elegant minimalist necklace. In color is very different from everything that Ali sells under the form of silver-really white, shining, like a jewelry store. I think it's a high test. The lock is made well, elastic. The length of the chain is adjustable-on the photo at a minimum and at a maximum. It came in three weeks, in Ukraine delivered a new mail.
Beautiful, I loved it.
The necklace is just very beautiful and delicate! I loved, the expected order arrived on time.
Ótimo
The order was sent quickly, arrived on time. Exactly corresponds to the description. Very nice miniature Kitty, I hope it does not darken. The store and I recommend it.
Fast delivery, just beautiful
Very nice silver necklace very fine beautiful choker and it shines super thank the store for its speed as in the photo
Very beautiful. Like Have nothing to complain
Sample costs
Красивый, хорошего качества, очень милый,
Beautiful, good quality, very cute,
lindo e delicado, não sei se é prata de verdade, mas gostei muito, não fui taxada.
Очень нежное колье, такая симпатичная кошечка. Цепочка регулируется. Брала в подарок для девочки. Пробы не нашла, но была приложена бумажка, типа, с пробой. Очень похоже на серебро.