Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very elegant minimalist necklace. In color is very different from everything that Ali sells under the form of silver-really white, shining, like a jewelry store. I think it's a high test. The lock is made well, elastic. The length of the chain is adjustable-on the photo at a minimum and at a maximum. It came in three weeks, in Ukraine delivered a new mail.
All OK!!!! The store only need to improve communication with the customer. The shipping is super fast and excellent product quality.
Beautiful, I loved it.
The necklace is just very beautiful and delicate! I loved, the expected order arrived on time.
Ótimo
The order was sent quickly, arrived on time. Exactly corresponds to the description. Very nice miniature Kitty, I hope it does not darken. The store and I recommend it.
Fast delivery, just beautiful
Very nice silver necklace very fine beautiful choker and it shines super thank the store for its speed as in the photo
Very beautiful. Like Have nothing to complain
Sample costs
As described, small but very nice, it took 15 days to arrive.
Duge Garna Kiska
Very nice pendant, color light silver, delivery fast, thank you
Very nice ornament
Это ожерелье очень милое! Это настоящее серебро, как описано, и очень изящно, мне это нравится! Я обязательно буду покупать у этого продавца снова!
This necklace is so incredibly cute! It’s real silver like described and is so dainty I love it! I would definitely buy from this store again!
не понятно по металлу. но выглядит красиво. я думала будет чуть толще
Nice Jewel, in silver I think, well white and bright. I love cats, so a tribute to them. Extremely thin and discreet. Perfectly positioned on the neck. Original. It's a gift for Christmas. I recommend it.
тонкое
Not clear on metal. But it looks beautiful. I thought it would be a little thicker
Nice decoration!
На вид норм. Посмотрим, почернеет или нет
lindo e delicado, não sei se é prata de verdade, mas gostei muito, não fui taxada.
Nice little pendant. Delivery 3 weeks, with the store did not communicate
Awesome, looks great