Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Superb ring and set, delivered with 1 gift (earrings beads) and a box
Delightful ring, thank you to the store
Lindissimo
Trop belle!!!!
Très bien
Beautiful ring
It's really beautiful. I love it.
Beautiful! Thank you
The order went to Minsk for two weeks. The ring is beautiful, corresponds to the description. The size chose according to the description of the store, everything exactly came up. I took a set (ring + earrings), the seller put another stud earrings as a gift.
Absolutely gorgeous ring, it’s definitely worth buying I love it so much
Easily fits my finger I recommend this ring it is gorgeous
It is so pretty, it fits perfectly. It comes a little box which is so cute. The store left a gift too, earrings. ❤ Thank you
delicate and beautiful, good quality too. doesn't look cheap
To say that it is beautiful, it is small, it is great, it looks gentle on the hand on the spring, I really like it. Ordered in Ukraine 14/04/2021 received 30/04/2021, thank you store for promptness and quality goods!!! And I was also put earrings as a gift, for it a special thank you!
Super!!
Super!!
Very gentle and neat
Супер красивая, я не разочарован. Прибыл быстро. Есть французский сайт, который продает эти украшения более 30 € за штуку ......
Beautiful!!
Like the very pretty picture
Very beautiful ring. Delivery was very fast.
The ring is very beautiful, identical with the photo of the goods order satisfied
колечки замечательные! но оказалось большое немножко ( а так , качество классное!!!
Very nice, it came fast
Gorgeous Ring! I am pleasantly zaskoczona, not spodziewałam is so good quality for so low price-precise workmanship, all items nicely pasted, size compatible with table and fits perfectly, rhinestones beautifully połyskują. Recommend this store! Components kit packed in bags and additionally in plastic box perfect for storage. Doręczone in 10 days! Pearl earrings free shipping!