Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
très satisfaite des bijoux. splendides, belle couleur, beau motif. je recommande vraiment ce vendeur. livraison ultra rapide et soignée
Beautiful
Невероятное качество лучшее соотношение цены и качества, я купил его для вечеринки матери, коробка не была поставлена с
I love it very much, she is really delicate.
Very nice ring. Very delicate. Expected on 25 August, received on 29 July. Top!
Beautiful ring. Nicely the showcases for Palm. Well packed. Fast shipping to Poland.
Beautiful ring. Nicely the showcases for Palm. Well packed. Fast shipping to Poland.
Very nice ring, perfect size
Order came quickly! All exactly the same as in the photo. The quality is excellent. Was satisfied
Beautiful ring. Kazdy detail wonderfully finished. Recommend. Przesylka in 14dni to Poland.
Amazing quality best value for money I bought this for Mother's Day the box was not supplied with
Amazing quality best value for money I bought this for Mother's Day the box was not supplied with
The ring is happy with all 100%!! It's love! Took 6 size on the ring finger came perfectly. Very neatly made, cute, just for the spring) absolutely does not look like cheap jewelry, for such money .. Be sure to order more!! Came the parcel for 3 weeks in the Czech Republic. It was packed firmly! Seller recommend)
Super nice! I loved it.
Très jolie, bonne qualité. Taille OK conforme à la commande.
I ordered it on 2 April and received order on 7th June, took more than two months. The ring is slightly bigger, may be it is my selection mistake. I was afraid not to buy smaller ring size. Things are according to description, I'm satisfied. I didn't need to communicate. The store sent me a gift. I'm really thankful. Thanks seller, recommended.
Trop belle je l’adore
looks really cheap, more suitable for kids.
😍
It is very beautiful, it is of good quality, it shines beautiful and it looks like rose gold. The details are very delicate parents. I recommend it for a gift.
simple et jolie
Very cute, excellent finish and very good quality. I highly recommend this product. I bought it a second time, the 1st was more delicate, the Pearl smaller.
It's my second time buying this ring, because the first time I don't stay, it needs a smaller number. It is super nice and I arrive very fast.
The ring is super nice! I hope the material endured. I arrive super fast to mexico, I will order it again because I need the number 6 and I asked for the 5 :(
Garne