SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you dear store .. The bracelet is very beautiful and I also received a gift from you a pair of earrings ..
A wonderful product, a sample of 925. Beautifully shimmering. To store Thank you for gift
They are very beautiful and delicate shipping very fast
Delivered about days in 10-12. Beautiful gentle bracelet. There's a test. I'm thin, on my hand I buckle on the smallest size-it's very convenient that there is an opportunity to adjust. As a gift put earrings-carnations pussets (there are no samples on them)-very nice. Thank you very much. Satisfied with the order and delivery.
I received quickly, within a week and a half before the MSC, a thin bracelet, glitters, took with a chain. I do not know how to wear it
Very nice. I highly recommend the store. Very well packaged. I send gift the seller. Thank you
A beautiful bracelet, shimmers and glitters, I will order another chain, as a gift put earrings, thank you!
Bracelet Super, very beautiful! I'll wear it, I do not know only how much it will last.
Very gentle and beautiful! Thank you for the present. I recommend the store!
Заказ получила через две недели. Браслет смотрится супер, рекомендую.
I like it
Everything is fine, a beautiful bracelet. I ordered together with the chain, the store packed everything together and put earrings as a gift.
Bellsimaaa is very delicate plus it shines greatly absolutely according to the product
I liked the bracelet, it all glitters) it reached the Moscow region in 2 weeks. The store put earrings as a gift, very nice!
супер! спасибо!
Led Bomb
Very beautiful bracelet! Came to Ukraine in less than 2 weeks, unexpectedly fast) looks expensive, glitters incredibly, for a long time-I do not know. In a month I will add a review
It came quickly, the kit (with a chain) is beautiful. The sun is sparkling. Thank you!
Very beautiful .. Delivery fast
Beauty
The bracelet is beautiful and sparkly, very feminine. It also came with pearl earrings as a gift. Very happy with the purchase and the store! Recommend.
Fire
Very beautiful)
Chic bracelet, insanely gentle and beautiful. It looks very nice on the hand, especially on tanned skin, I'm straight in love. Delivery is fast enough (16 days): I ordered 30. The length of the bracelet itself is ~ 14,5 centimeters + buckle ~ 6 centimeters. The bracelet itself seems quite durable and strong. I ordered a set with a chain, a madly beautiful set, I think to order another ring, because you feel like a princess <3
Заказ шёл примерно 1,5 недели. Упаковано хорошо. Качество соответствует описанию и цене. Рекомендую Смотрится очень красиво