Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The ring is just super!!!! Very gentle, elegant, I'm delighted!!!!!! Delivery was very fast. To the Krasnodar Territory, with. Krasnoselsky, the ring came in 15 days. Girls order necessarily!!!!❤& Middot;❤& Middot;❤& Middot;
Колечко аккуратное,очень похоже на золотое , камушек блестит и переливается,гладкое,подошло на 17,5 размер.В живую выглядит лучше,чем на фото,не зная, можно принять за золото.Понравилось.Прям советую.Доставка около месяца,с продавцом не общалась.
The ring is neat, very similar to gold, the pebbles glitters and shimmers, smooth, approached 17,5 size. Live looks better than in the photo, not knowing, you can take for gold. I liked it. I advise you. Delivery about a month, with the store did not communicate.
Отличное кольцо, а цена -копейки. С размером угадала! Супер. Доставка 15 дней. Рекомендую продавца.
Muy bonito el diseño y brilla mucho la piedra aunque tardo mucho en llegar solo espero no se despinte con el tiempo
Отлично! Все как и заявлено! Замечательное колечко.Спамибо!
Beautiful and true to size
Delivered very quickly, the stone in the sun is iridescent, glitters like a diamond!
Ring, beautiful corresponds to the description. Bought for 58,19 rubles. In the photo you can not transfer, a small, neat ring. Came with another ring. I recommend to buy.
Very beautiful just to measure, I charm
Very beautiful just to measure, I charm
спасибо за колечко,соответствует описанию,очень красивое;)
I ordered two rings at once, very satisfied, all as in the picture, the pebbles are well kept, the color of rose gold, thanks for the good goods, the store to the
Excellent! All as stated! A wonderful ring.
Jsem naprosto spokojená
Ring just super lock up the other time. Recommend!!!
Товар шёл очень долго месяца 2 точно. А колечко не плохое)
I arrive well and everything as the purchase was made
Very nice the product, it came fast.
Excellent product, very delicate I loved it
Very nice and delicate as the description thank you very much
I loved it! I had no need to contact the store
As in the description. It took him a while to get here, but the important thing is that he got here. It has an engraving that indicates silver plated, I hope the bathroom doesn't fade very quickly. The size is right. Good store, I highly recommend.
I loved this beautiful Grace is just like the photo❤️
Very pretty, 16,5 came up