SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
INST: luisaenbeaut quality jewelry, very much liked. Thank you for the bonus
Everything looks great and they even gave me a a ring as a gift!
The quality is excellent, the store put as a gift a ring, earrings pouches, a napkin for cleaning jewelry and a velvet pouch for storage. Delivery fast, seller recommend!
Earrings are cool! Quality at altitude, at the bear's handle, the legs twist around their axis. In general, I did not expect that such a good quality willLet's see how they will behave further)
Excellent earrings, worth a sample, the quality was pleasant, delivery Fast 3 weeks to the Rostov region.
Very cute earrings, excellent quality, I recommend! Thank you so much.
There was about a month in a bag and in it a pouch and another napkin
Delivery to Krasnodar about 2 weeks. Nice earrings. All as in the photo, definitely worth this money
Beautiful, interesting earrings, not silver, the bear was separately lying in a bag, connected herself to the ring, the details are spinning, unusual and beautiful!
Delivery to the city of Solnechnogorsk Moscow cloud-34 calendar days. I ordered three decorations at once, they came in a pink velvet bag and each in a separate zip lock. Also, the store put a napkin for polishing jewelry. On the earrings is the marking s925. Schvenzy earrings with darkening, heart without blackout, and the inscriptions on the bear are darkened. As a gift, the seller put carnations with beads.
Earrings immediately annealed the daughter, very original, interesting
The order took 12 days. Very cute. Bears even move their legs. The only marriage, the ring is not pressed and the bear falls from the holder. I'll try to hold it, I hope it does not break. I did not communicate with the store. Sent fast.
Cute)
Cool! At the bear all parts are mobile-legs and head))) cool)))
Fantastic, delivery mega fast, up to Tyumen 2 weeks. Quality is super, looks great! I'm happy) at the bear's hand, legs, head rotate.
Stylish and beautiful! Delivery is fast! Very satisfied, thank you)
. I take the second time. Very beautiful. Shipping fast. As a gift put the studs with pearls
Definitely wonderful I loved… beautiful beautiful 10/10
Excellent earrings, youth, fashionable. That's what I wanted.
Earrings are very stylish, correspond to the description completely, the material is light, they will not pull their ears. Definitely recommend!
They are so cute! The bear weighs more than the heart. Move whole, all the joints. In a while to see such behave, if is silver or not… And a gift from the store, many thanks! <3
the first order was not good. the store send me a reissue and that pair was just fine. thank you so much for the reissue dear seller.
Very nice came with velvet bag for gift packaging and for flashing jewelry Silver
Great earrings, bear all the moves, took a long time only
Earrings received; thank you, there is no doubt that it is silver. Bought for $420, now they are 207