SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well
They are for my mother I hope they are good quality, they are as is the photo
As small, as well as fine earrings) a heart of a heart, we came in a box
The earrings were delivered in less then in 2 weeks to Portugal. They look very nice and shiny.
I received the photo as nice. Beautiful😍Thanks
Good product quality, well packaged.
How beautiful they are!!! Small rings fit well for the little girl's daughter. Very high quality made, securely packed. I will definitely order again!
Buy now! It’s really good qualities and the store packed every item separately and put them in a plastic container! I even love this plastic container! I will definitely buy more from this seller!
Great, everything came right, it looks like it's silver same
Silver Earring, worth the 925 Small, neat as I wanted
Beautiful and also do not get ugly over time. The quality of the product is excellent the stone it carries is set in a way that looks like jewelry. I recommend it
They arrived very quickly, in 10 days they were already in my house, they are beautiful, excellent product.
Super cute and amazing value for money! The dangles are actually removable so they can be used as plain hoops too! Simply perfect and I’m so happy with my purchase!
These are super cute great quality, I get many compliments fast shipping in fact good experience
Earrings are cute, it's fine to keep warm, it's okay to keep warm, it's good to know your heart, you can wear it without it. In Ukraine for 17 days.
Earrings arrived quickly and are exactly as described! Very cute!
I liked it, it's the same as the description :)
look exactly like the photo! not my first purchase and not be the last! my daughters love the earrings very much! not turning black when it comes with water! high quality! highly recommended!! thank you for the store! arrived super fast!
Super!!! Cute! I will definitely order other colors for myself and my daughter!