Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
It's okay
Not small, beautiful, neat, thank you!!!
Very beautiful
Nice brooch as picture
Delivered quickly, everything is fine, thank you!
Great seller. The item corresponds with description. I recommend everyone:))
Beauty. The enamel is applied carefully, the pebbles are all in place. The castle is good. Cool brooch!
super
Very beautiful😍💓
Lovely brooch! Looks very cool! Recommend!
The brooch is good, beautiful, not easy. Sealed well. Came without damage. I advise the seller.
I order not the first time, very beautiful💖Thanks seller👍🏻
Good day. I went down to Kiev for 12 days, let me kill me. All the services of the vidsligennya were written, they were delivered to the Vvidachi point, they could be taken, they were sent to them. Going to the viddilennya-dumb, she did not come. The resident on Facebook for a video of the press, they came up with an application and in three days they knew, an SMS arrived, and we didn't call me for my address. Not wanting to ykhati, the whole country is more simple than once for a pidtrimka, they got a zrocity redirected, and after three days they still took it from their own children. Such from the situation was coming, ale for the whole hour it was rapping. So all one child was delivered to him. For the brooch. Here and then there are the trohi of the game, now there. In the photo, I will live it in my photo. Crushed yakysno, vazkuvata trohi. To the next seller. All shopping in the distance!
Beautiful brooch.
It's like the picture. Thank you very much.
very beautiful, much better than expected. it's a good chest pain for the party, can be used for the appreciation gift as well.
Romantic brooch, high-quality enamel, bright colors-I recommend.
The order has been received, the quality is excellent, thanks to the store.
The brooch is very beautiful thank you
magnifique
A little pale, the color is not as bright as in the store's video and photo. Size is average.
It is a very quality product
VERY BEAUTIFUL AND GOOD AS MEASURE
nice item
Thank you!!!! Very cute!!!