Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
A gentle branch of lilac. made flawlessly! Thank you!
Super cool brooch, came to Mo for a week
dokładnie tak jak w opisie
I love lilac. Thank you for the brooch. Shipping fast.
Delivered in 2 weeks. Brooches are wonderful. I like it very much. Thank you
All as in the photo, a little worried and in vain. a magnificent brooch.
The parcel to Peter was a month. Collected 7 orders at once in one. Everything came intact, well packed. The brooch is very beautiful and high-quality, without marriage, fully corresponds to the description and photo. Very satisfied with the purchase. I will buy more... Thank you store! Recommend!
Excellent service and quality of goods. In the evening I made an order and sent goods in the morning. Brooches are beautiful, such as on the site of the store. The work is neat, thin. The colors are bright, saturated, the enamel glitters well. Very satisfied with the purchase. Thank you store!
Brooch is beautiful, heavy. Made qualitatively
Super
Beautiful brooch. Quality. Thank you
Красивая веточка сирени. Сильно выпирает вперед, можно было бы сделать более плоской.
Very beautiful and elegant. The parcel came quickly with others together. I'm very happy!
Stunning!!! Fast shipment. Seller recommended.
süper
Thank you very much
A beautiful brooch. Peter came for 2 weeks. I recommend the store.
Очень миленькая брошь.
Brooch beautiful Thank you very good store and store.
A beautiful brooch, fully correspond to the price and description. The goods came very quickly. Track was tracking. Seller recommend!
Very high quality beautiful brooches, fast delivery.
Thank you very much!) delivery took 21 days. The brooch is very beautiful. It is executed neatly, the color is the same as in the store's photo. It looks very cute) I really like it) I'm very happy with the order!)
Beautiful, not big, enamel even without chips and passes! I took mom. all the goods of the store are very like, I recommend! Delivery is fast, with the store did not communicate.
она потрясающая, не плоская, очень объемная - как живая веточка сирени
bella