SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and well detailed.
Bonito
Excellent very nice. My lady loved it.
Beautiful!!!!!
Very good replica, I arrive well protected and in a very fast time. The product comes in a very pretty velvet bag as a whole is a good fantasy product.
ok!!!
I love it is the same as the photo your chain with very pretty sparkles. Thank you
Very nice necklace I love
Goods good
Very beautiful recommended
... Eurinite in May Drimes, Ai Si Yu, AI fiiil Yu… shorter children's geshtalt closed. Ay am happy virimah. Now in the aquarium is an honorable place;) probably I'll put it in the epoxy for centuries eternal.
está hermoso justo como la descripción , llegó antes de lo esperado.
Sehr schöne Kette
Ideal, as in the description, a little more than waiting, there is not a single flaw, I will be baring for a shoulder-not ashamed to give
A good thing, did not expect such fast delivery, thank you
Beautiful as the picture with everything and sachet
La calidad es bastante buena para el precio, yo esperaba algo de menor calidad, pero me sorprendió
this is more beautiful beyond my expectations.. high quality looks expensive as well .. such a beautiful pandent, i order 2 more for my youngest sister and my mother to gift them ..
Quality is super. The child is delighted.
Good quality, efficient shipment
Price a spectscular pendant
beautiful
Just received my Heart of the Ocean necklace, I ordered it 4-1-2021 and it got here 4-13-2021. I was surprised at how quick the shipping was for the necklace to get here. It’s in good condition and it’s a good size, super pretty. I love the little Titanic pouch that comes with it. I actually thought that the heart shape was going to be bigger but when I think about it, it’s a good size. I really like it and I can’t wait to wear it. I would definitely recommend! Thank you!
Delivery in Ukrainian-12 days, it's very fast. the goods of excellent quality for their money, all the pebbles are in place, everything glitters glittering. Seller Thank you! Recommend!
Well packed and shipped in a timely.The transaction with the store was so smooth, and prompt. Highly recommended ! Many thanks~~