Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Just like the photo
Finally received my parcel after a big month to wait. The product is as in the picture. Very nice. The pouch is nice with the inscription Titanic. I put it in my showcase with my hot toys figurines and other movie products. If you are patient to wait 1 month to receive it I recommend the product.
I work at the store. The woman saw my pendant the same. She liked it. I also ordered her. Cool pendant. Maybe I'll still order. Thank you
Necklace very beautiful. Like the description. Thank you. Arrived on combined. Well packed.
That's high quality product ever i seen. That's very equal to real titanic necklace. very very beautiful & I m surprised after got this Product. ❤️❤️❤️❤️
HERMOSO LA BOLSITA ESTA MUY PADRE
Perfectly beautiful and good material as described in the picture.
Сердце океана. Очень красивое блестит, как бриллиант. Спасибо продовцу!
Beautiful big heart, seems exactly as in the film… Fast shipped, well packed.
Хорошая подвеска, красиво сияет на солнце. Брака не обнаружено, все кристалики на месте. В комплекте был бархатный мешочек для хранения украшения. Сердце большое прям как в фильме "Титаник" Не ожидали, что доставят так быстро. Спасибо продавцу.
Heart of the ocean. Very beautiful glitters like a diamond. Thank you!
Good store
Good suspension, beautifully shines in the sun. No marriage found, all the christalics are in place. In the kit there was a velvet pouch for storing the decoration. The heart was as big as in the movie "Titanic" did not expect that they would deliver so quickly. Thank you store.
Very nice
Beautiful necklace, velvet bag, beautiful, pleasant to the touch
The product is exactly the same than one the picture. The quality is very good. I think it's possible to wear the necklace from both sides. The connector can be turn into both sides. The small bag is also a very good quality. It looks very pretty. Five Star Rating ⭐⭐⭐⭐⭐
Ожидала, что синяя стекляшка будет выглядеть лучше. Стоит проба 925, но вряд ли это серебро. Стразики красиво переливаются и сердце тоже. Сделано аккуратно.
Very very beautiful
All came well.very fast delivery. recommended
Very nice, the quality is understood for the price. It took 15 days.
The necklace is exactly like in the picture
It arived with broken chain and little scratches on the bleu stone
It arived with broken chain and little scratches on the bleu stone
Very pretty pendant
The heart of the oceans! Very beautiful