Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Great ring, the diamond is shiny and the size is perfect.
Very good product, thank you seller
Very beautiful ring, The stone shimmers with all the colors of the rainbow, I advise you to buy!
It is the third order I make from this store, I love all its products, they are of great quality and the delivery is very fast. The ring is very bright and good size.
Love everything, ring Fire!!! 7 size for Russian 16-16.5
Beautiful jewel high gloss made professionally I recommend it widely I will buy again
Yepver!!! Compared with 2 carats
Very beautiful, well done, will order again
The ring is beyond praise, arrived quickly, recommended to buy
Very beautiful ring. On Stone numbers. Certificate. The box is crumpled, it is fashionable to wrap better.
The ring shines beautifully! The store sent the certificate! Packed well! Of course I recommend! 6.5 size is our 16.5
Very beautiful and very shiny did not take long to arrive
I am satisfied. DiaWith the difference is a rain-coloredLight is added. Glitter⭐Lim's similar. Glitter.✨1 carat more than 2. It's about a size 51.
Perfect! it sparkles a lot, more than my other moissanite ring
Beyond praise! Amazing quality, I am in complete admiration! Thank the store for the beautiful product and fast delivery.
The karate is great! Looks like in gold
So good!! Looks very similar to my real ring!! Great replica for travel.
The look attracts everyone. Twinkles the coolest at night when the lights are on. On Avito such a ring is sold for 5 tons, I am satisfied as an elephant
Beautiful, stone sparkles
Glitters briliant, the size is slightly larger, thank you very much to the store, prosperity, all the benefits, for such beauty. buy without hesitation!!!
Love it super fast delivery
A chic ring. At 16 cm came 6 size. Fast shipping. The passport of the product is present, and it's very cool. Glittering amazingly. Very beautiful stone
The ring is delight. Delivery to Belarus 10 days. This is not the first time I buy from this store. All of exceptional quality.
The ring is precious!!! Is identical to tiffany & co, it is a good option if you go out or go on a trip and do not want to wear your expensive engagement ring. The shipping was very fast, the quality is very very good, the brightness of the stone is WOW, they definitely have to buy it!
Good, inner diameter 16.1mm