Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Shines awesome, compared with natural (smaller size)-at the level.
Awesome ring, peerless Stone, size fits. The order arrived exactly two weeks later! For the size of my hand 1 carat looks great!!! Size ordered 7 for 17,5. The gift is just for women's day, thank you dear store!!!
Very nice arrived in 17 days in Monterrey-Mexico Happy for me buy I recommend the store 100%
Excellent quality ring, delicate, thin, Pebble shines.
A chic ring. No different from diamond! Great store. I bought it from him more than once. Responds quickly to questions. Was packed very carefully. Delivered on time. Satisfied with the purchase!
So far perfect! I will wear every day, I will write another review in a month
It's all good. Cool
Beautiful, confused with a diamond. Certificate is
Everything is fine
Super. I recommend it. Not ashamed to give.
Ring, very beautiful, I recommend to buy.
More than expected… the code is even real❤️… and really fast shipping
Super goods fast delivery, repeatedly to order Thanks LG
Good product
I liked everything!!! Made a second order. Waiting to be sent. Well done!!!
Impeccable quality! Stone Super! Thank you!
Delivery is very Fast. The item is very good.
The ring is just great, the price is a gift. The stone sparkles brightly. Ordered the second, with the first missed in size. Thank you!!!!
So impressed with the quality of the ring! Thanks! The delivery was so fast it only took about a week!!
Love the ring, it sparkles beautiful
It's really shiny and nice. The 1-carat is also quite thick, so it feels like a gift. The look looks good. The jewelry sticks out on top of the ring rather than it's on the ring, so it's more noticeable.-Yes.
Great!!! Sparkles like a diamond!
The packaging is perfect, the pouch, the napkin, the box, the certificates for each ring. the pebbles sparkle, everything is very happy. Thank you, and I wish you prosperity.
Thank you like everything and before the time everyone would be such stores, I will order from you again!
It's unreal! Beautiful! The work is simply amazing! Thank you!