Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very good everything
It is accurate to the image, very detailed and has a nice feel and weight to it. I'm a size six ring and it fits me well. I did not communicate with the store.
Sadly it breaks quickly if you open it and close it very often, otherwise it is perfect!
Cool ring, looks cool, the size is adjustable. it came in a Baroque bag, very nice)
Our compliments to the store. The ring is awesome! Detailed, very beautiful, like blackened silver. The first time did not regret the order. It came in a month-packed perfectly, attached a cover and a napkin. I definitely recommend to buy.
All Super run
Very high quality ring. Suitable for both a man and a woman. I recommend the store and the goods.
Accurate to the photo and description. Easy to adjust to my finger size. Comfortable to wear.
Really nice, came really quickly. Seems very sturdy and has high quality. Came with cloth for cleaning silver as a gift and the ring was in nice pink pouch. Totally recommend.
Excellent store. I have already bought several and every time one arrives I want to buy another one. In addition, the presentation is elegant.
very pretty and detailed, a little too big for my fingers though
The set, of course, is simply amazing. A ring, a pouch for him and a handkerchief to wipe. I even in jewelry stores, when I bought gold rings, I did not receive
Amazing, very well done. I recommend, it can be adjusted.
Great product I recommend
Garna Peel, no double.
Great ring :) took abt a month
All cool
Very nice as in the picture.
I really like the ring, although it is somewhat pointed and the details of the Dragon are incredible
The details of the rings are very finished and looks good quality. I hope you don't lose the color and make it the material you describe.
Looks amazing and feels good quality. Came in a cute packaging too :)
Packed just 10/10, the ring is in a separate bag, still put the cloth special to wipe the aoaoa The ring itself is beautiful
Very beautiful, will order again
Thanks for realy beautiful ring
bueno