Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
This is my favourite ring after all because it's very detailed and it's very flexible (resizable). I totally recomend you this
exactly as the pic
Just like in the description, a good product
Shop very reliable, I purchased from them several times and took advantage of the coupon. I can assure you it is silver 925 (are allergic to nickel and other metal alloys). Sure ordinerò still
nice kinda stingy
Just lovely!!! Absolutely as in the photo, and also packed very cute, even gave a rag for polishing. The ring is made of soft material, if it does not fit in size, you can independently reduce or increase. I am delighted
Very good material, came back with bubble plastic inside a pink bag of gamusa and apart brought a fabric to clean it. My respects❤️
תאור product was מדוייק
Rigid metal and liked
All good!
Nicely
Okey
Just awesome ring! I was ecstatic! Sample. very fine detail work. Gift stud earrings with pearls and polishing cloth. Recommend very!
The ring is great, it's like in the photography, 100% recommended
Very good furniture material, quick and efficient delivery, very detailed and textures very cute ring.
Ring high quality, beautiful, exactly as the picture
Good decoration, small parts are quite well. Holds its shape after extension.
k
Amazing quality Small piece of art (◍ • ᴗ • ◍)✧ *.
Beautiful, loved it, is as Swatch in the photos, very firm and it shows the quality of the product. Recommend.
Sexy loved is good furniture size and material
This very beautiful good furniture size and is that the material is good furniture or
Ring it is in excellent condition. Inside was more wipe it.
Arrived in perfect state, you include a sachet so you can give gift and a cloth to polish the ring. I loved
Excellent product!