SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good everything
It is accurate to the image, very detailed and has a nice feel and weight to it. I'm a size six ring and it fits me well. I did not communicate with the store.
Sadly it breaks quickly if you open it and close it very often, otherwise it is perfect!
Cool ring, looks cool, the size is adjustable. it came in a Baroque bag, very nice)
Our compliments to the store. The ring is awesome! Detailed, very beautiful, like blackened silver. The first time did not regret the order. It came in a month-packed perfectly, attached a cover and a napkin. I definitely recommend to buy.
All Super run
Very high quality ring. Suitable for both a man and a woman. I recommend the store and the goods.
Accurate to the photo and description. Easy to adjust to my finger size. Comfortable to wear.
Really nice, came really quickly. Seems very sturdy and has high quality. Came with cloth for cleaning silver as a gift and the ring was in nice pink pouch. Totally recommend.
Excellent store. I have already bought several and every time one arrives I want to buy another one. In addition, the presentation is elegant.
very pretty and detailed, a little too big for my fingers though
The set, of course, is simply amazing. A ring, a pouch for him and a handkerchief to wipe. I even in jewelry stores, when I bought gold rings, I did not receive
Amazing, very well done. I recommend, it can be adjusted.
Great product I recommend
Garna Peel, no double.
Great ring :) took abt a month
All cool
Very nice as in the picture.
I really like the ring, although it is somewhat pointed and the details of the Dragon are incredible
The details of the rings are very finished and looks good quality. I hope you don't lose the color and make it the material you describe.
Looks amazing and feels good quality. Came in a cute packaging too :)
Packed just 10/10, the ring is in a separate bag, still put the cloth special to wipe the aoaoa The ring itself is beautiful
Very beautiful, will order again
Thanks for realy beautiful ring
bueno