Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Great earrings! Ears do not darken and earrings, too. Convenient fastening mechanism, with a click, it is very convenient to insert on the ears. Recommend!
Симпатичные, маленькие сережки. Доставка очень быстрая.
Excellent, very convenient fastener and super fast delivery
What I saw is what I got. Very good and super fast from China to Chile
Exactly as described. Very pretty earrings.
I like that the earrings are fastened. Look great. Recommend.
Earrings are small, very neatly made. That's what I wanted. Thank you, I will buy more. The store made a discount before buying, for this great thanks.
Nice quality and good service
Очень классные) красиво смотрятся) их видно, не смотря на то, что они не крупные
It looks like in the picture, they're very light.
Отлично. Быстро. То, что и хотел.
Cute and perfect
They are beautifull, thank you!
As in the description, everything is fine
Great earrings! I'm delighted!♥& Middot; Very beautiful. Good qulity. Easy to open and close. Good for piercing. Be sure to order more!
Super will order very happy, second time I order them are precious
Thanks. I recommend this store
The article corresponds perfectly to what is described. I arrive early and everything. Good quality. The material is very good. I recommend it.
All perfect the quality is the right are very comfortable on my part 100% recommended
Everything is super! Small as I wanted, for cartilage itself, the buckle is good, strong, not thin, it is worth a "sample" 925, I do not know how much to believe to believe while there are no complaints, they will show themselves in a long sock) We drove quickly, 2 weeks to Brest Belarus, did not communicate with the store, there was no need
Great earrings!! Very fast shipping as well. Much thanks to the store!
very good!!!
Earrings are very beautiful, as in the picture, the size is small, everything is fine, only went a long time
I order the second time. Nice earrings . Very neat. First worn Daily. Beautiful product and store. Recommend.
It came with a marriage fastening. Delivery took 2 weeks