Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Small, neat. What I wanted. Keep in mind that they are straight small, not like ordinary rings. More suitable for piercing in the ears
Маленькие милые серёжки. Красивые, застежка работает. Написано, что серебро, похоже на серебро. Ухо на них никак не отреагировало.
Looks like a delicate lock. Let's see, let's see
I arrive on schedule and it is as it is in the photo and in people's comments. It's nice and elegant. Satisfied with purchase
Pretty cute and I get to Chile fast, the store put a woman gift (I'm a man) served for my mother, I'll wait a few days to see if it's real silver,
Very cool! Small as I wanted.
ну очень маленькие!!!
Everything is perfect. I recommend the product and store
They are very beautiful!
Отличные сережки, очень красивые, хороший надёжный замочек, достаточно тяжёлые для своего размера. Рекомендую!
Aunq are very small (for a girl-10 years old) are beautiful
They're very pretty and look silver.
Beautiful jewelry, thank you (●♡∀♡Is)
Delivered in 5 weeks. Little longer than usual. Liked the design. Both plain and stylish you can combine them with other jewelry pretty easily.
The product received corresponds to the photos and description. Delivered quickly. Very satisfied.
Earrings came to Adler in less than a month silver it or not did not check
Good earrings, correspond to the description
Snap perfectly.
Cute. Only small
Beautiful, small earrings, as in the photo
produto bonito e bem embalado, só não dou 5 estrelas pois demorou muito, porem todas que são de outros países demoram
I liked it very much! Thank you!
Excellent earrings for every day: light, comfortable. Do not interfere with sleep, tight clasp, do not tangle in the hair.
Son muy bonitos pero chiquititos, en la. Foto parecían que fueran + grandes, pero bueno son como para Ponerlos de 2 PDTE.
Такие супер классные, застёжка хорошо закрывается, я очень довольно товаром и доставкай, советую продовца, большое спасибо