SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good workmanship, I am happy.
So-So bracelets, short, thin, of beads can immediately throw out some painted tree of tiny size, the photo looks better
This product seems very good to me, it comes more or less fast and also if it meets expectations
Excelente pedido buena calidad y llego muy rápido.
They are excellent, just like in the picture, they arrived long before what the order marked
Very nice and they look good quality I like them very much
The product came in excellent condition, corresponds to the description and photos. Thank you.
The goods came very quickly. I ordered on May 21-a new mail to Ukraine came on June 7. Bracelets smell of leather, on the hand looks beautiful. Very satisfied, thank you.
Product well received and in addition I love the style. Thank you very much
Excellent Product identical to the photo super packaging and ultra fast shipping, do not hesitate
Great bracelets! Good quality, look cool on the hand. Completely like in the photo. Very satisfied, I will order further.
Well packed, I liked it. Just get used to it.
great wrist band , good quality.
the product perfectly fit it description.well structure and looks real.
Description corresponds, the quality is good, and on the hand look great! Advise!
un très beau produit et la livraison été rapide merci au vendeur
Feels good quality
Very beautiful and sent a cover to keep, excellent presentation
браслет пришёл на удивления быстро за недел ю до брянской области качественный с завёрнут в пупырку продовца советую
come in foto molto rigidi ma fanno la loro figura
Хороший продавец, быстрая доставка. Товар соответствует описанию, рекомендую к покупке.
imaginative delivery! thank you very much! i love it !!!!!!!!!
All is well, looks very worthy, I recommend for order
Already ordered from this store. Excellent bracelets, qualitatively packed) materials, natural leather, thick threads, bunches on elastic bands. Can be combined with other sets
Sent in one day. The order came very quickly 14 days to Chelyabinsk. the quality is excellent look better than in the picture. I took exactly the same in Greece for 5 €. On a thin wrist will be too big. Seller fire all reliable and fast.