Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Feels good quality
Very beautiful and sent a cover to keep, excellent presentation
Very beautiful and sent a cover to keep, excellent presentation
My husband loved leather bracelets. Excellent clothing. Very manly. I recommend girls for your couples. Thanks to the Tienda.
браслет пришёл на удивления быстро за недел ю до брянской области качественный с завёрнут в пупырку продовца советую
браслет пришёл на удивления быстро за недел ю до брянской области качественный с завёрнут в пупырку продовца советую
Me llegó el producto en menos tiempo de lo indicado y en muy buen estado también!
come in foto molto rigidi ma fanno la loro figura
come in foto molto rigidi ma fanno la loro figura
Хороший продавец, быстрая доставка. Товар соответствует описанию, рекомендую к покупке.
imaginative delivery! thank you very much! i love it !!!!!!!!!
imaginative delivery! thank you very much! i love it !!!!!!!!!
All is well, looks very worthy, I recommend for order
Identical to the photo, very good quality, although the said is apparently plastic and not metal, it is perfect.
Already ordered from this store. Excellent bracelets, qualitatively packed) materials, natural leather, thick threads, bunches on elastic bands. Can be combined with other sets
Super set bracelets, for every day different or odrazu all wear
Sent in one day. The order came very quickly 14 days to Chelyabinsk. the quality is excellent look better than in the picture. I took exactly the same in Greece for 5 €. On a thin wrist will be too big. Seller fire all reliable and fast.
Very good thank you
Item was revived just as described… shipping was fast and product was as described. Thank you store for seamless transaction .
Product equal to description, fits the wrist well, I am satisfied with the bracelet.
Product equal to description, fits the wrist well, I am satisfied with the bracelet.
Good! very good everything is very healthy cool
Good! very good everything is very healthy cool
I got product, for an excellent gift, you're gonna like it pretty much
Face great product and good quality L. recommend very satisfied