SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered myself a chain with a lion pendant, I horoscope a lion, I waited very much for it, it did not go long, the fact that I'm upset is a short chain, on the neck for a child, but not on my neck, because as if strangling me, the chain is thin, and the pendant is heavy but not strong, it is felt that on the neck something Weighs))) Well, thanks to the store!!!!
nice
Everything is in excellent condition, it was very long, but it's worth it, it looks cool and rich
Perfect nothing to say
Fast shipping and very good quality, beautifully packaged
Very nice, however I need to replace clasp because you do not want to open, thankfully I have some your.
amazing product it fits wrll no mistakes will order again soon
Beautiful and neat chain. The store very promptly sent the order. I ordered another jewelry in other stores all packed in one package, the order came quickly. The chain itself looks stylish, about the quality of the metal will complement later, what will happen to it. An excellent accessory, I think you can order girlfriends as a mini gift)
Great
Came safe and sound, I advise :)
Excellent, I love it‼
el broche no funciona
Exactly as in the image
Nice :)
Buen.
Ahh! I loved it, it came to Me very good, I asked for my cousin, and she loved it, the quality looks good, I mean, it's not the best because it's not something I 've paid a lot, but it looks beautiful and bad :)
Cool
I love this necklace! 100% recommend!!
Great chain. It came fast. With the store did not communicate
It came before time, with the rest of the parcels. I'm happy, I like it.
Beautiful. Just as described
Excelente producto y muy rápida la entrega me encanta!
L'adoro. It is very beautiful, more than I imagined.
Sorry the store sent a silver chain and I ordered gold, but the seller returned the money. Yes and delivery about a month
Fast delivery.. super cute