SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love loved them
IM COOLER THAN ALL OF YOU
igual a la descripcion
. This beautiful chain is a little short for girl or small neck person is fine, less bad it was for my daughter so the size is fine looks neat. I arrive before the estimated date
They arrived super fast to mexico, excellent service and good quality
Light very flirty I like very much thanks for the speed and safety of shipping
Very good
Супер
Beautiful, very good store. Thanks is my 2nd order.
It's just perfect. Thank you store!
Very fast delivery, all OK
He's very beautiful. Just like the description and identical to the picture I think my daughter will love it. Arrive in 3 weeks in France
OK.
Cute pendant, I do not know how much pollination, I'll add a review necessarily) I did not communicate with the store, and I went to KRG for about a month month
My Chain came (◍ • ᴗ • ◍)✧ * 。 Two months about, ordered a girl (for myself), Scorpion (for a girlfriend) and scales (for Mom) Everyone is happy, beautiful, thank you: R I advise (╹▽╹)
Very beautiful decoration.
Very nice thanks arrived before the estimated date.
It's so cute! love it
I placed the order on July 04, 2021 and arrived on July 20, 2021, it is very good condition, excellent service
The goods came with marriage. Broken link for fastening with a chain.
VERY BEAUTIFUL i love them, i dont wanna take pics so enjoy these random pics
Very beautiful pendant
for its price - perfect. no complaints.
I ordered myself a chain with a lion pendant, I horoscope a lion, I waited very much for it, it did not go long, the fact that I'm upset is a short chain, on the neck for a child, but not on my neck, because as if strangling me, the chain is thin, and the pendant is heavy but not strong, it is felt that on the neck something Weighs))) Well, thanks to the store!!!!
nice