SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful!
Delivered to Astrakhan region in 25 days. Brooch of excellent quality, large size, without damage, heavy, glitters. You can not hang on thin clothes. I advise you to buy. Took for 114 rubles.
When I received a brooch, I did not even expect it to be so huge and simply stunningly beautiful!!! I'm just delighted!!! There is a loop, you can wear it as a pendant. Thank you so much to the store.
Beautiful brooch. I came quickly, in two weeks. Thanks store
Very beautiful brooch! Work מדוייקת. Pin bejeweled ונראת good. Note sizes: is big and heavy relative. Shipped very fast.
красивая стрекоза, быстро пришла, всё хорошо
Beautiful Dragonfly
Cool big beautiful brooch!
Very beautiful brooch, corresponds to the photo. Looks chic. Super, super fast delivery, two weeks to Ukraine. Many thanks to the store for the efficiency, good packaging of the goods and good quality (all stones are in place). I recommend both the product and the seller.
Великолепная брошь, качество отличное,довольно крупная.Спасибо продавцу,за прекрасный товар.
Dugé class brooch, troshki masivna. I recommend!
Брошь классная,но не ожидала,что она такая большая 7см.в длину.Но все супер,камушки на месте,вклеены стразики хорошо.Спасибо продавцу,рекомендую его.
Отличная брошь! Супербыстрая доставка. Заказала 15.10, 03.11 брошь поступила на почту. Рекомендую.
Thank you. Very beautiful brooch
Beautiful brooch. Massive, heavy. The quality is excellent. There is a loop for the chain. On thin fabric will sagging.
Very large on the floor of the hand XD I think Grandma will be happy :) thanks)
Шикарная брошь!!! Крупная, камни сверкают, прям красота!!! За такую цену просто подарок!! Я в восторге
Beautiful and fast. The brooch is very heavy, for a coat is suitable.
Brooch is just super!!! Very beautiful. Big One. Delivery is very fast, three weeks before Astrakhan, the track was tracked, although chose free shipping and it was written that the goods will only arrive in December. Thank you very much to the store. The parcel was united with another product.
Mega fast delivery, brooches are very beautiful and unusual. Thank you!
очень быстрая доставка
Just like the description. Thanks
Big, bright, heavy dragonfly. I bought it to wear on a lace as a suspension. The quality is very good.
Brooch is just a masterpiece! A decent size, all the pebbles are in place, it came very quickly, packed very well in a pupred film, beautifully decorate any coat or blazer!
Красивая брошь, камни хорошо приклеены. С застежкой проблема - плохо открывается и закрывается, и металл на застежке очень мягкий для тяжёлой броши. Брошь тяжёлая, на трикотаж или тонкую ткань не подойдёт