SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods in Kiev came before the declared. Totally tracked down. The brooch is beautiful. Quality is good. I advise this store. Thanks to the store. All health.
Brooch chic, I will order more.
The brooch is gorgeous!!! I ordered 2 brooches from the store at once. Very beautifully shimmering in the light! The size pleasantly surprised.
Стрекоза - ! Очень понравилось украшение! Камушки все на месте, тяжеловатая, на плотную ткань.
Brooches are very beautiful, took a few, they liked everything, all the pebbles are in place, the parcel came quickly to Ukraine in two weeks.
I order not the first time everything is always good
The order came very quickly. Packed perfectly. All the pebbles are in place. Clasp is good. Brooch is just super!!! Thank you!!!
Very large and beautiful dragonfly. Great for gift
Very beautiful and quality brooches!!! And they are big enough! They came fast too. In general, I highly recommend!
Broszka przepiękna, jednak utknęła u przewoźnika już po stronie polskiej... Polecam
Great, and big
The brooch went to the Czech Republic for a month. Came one parcel with other brochures I ordered. I like the quality, the brooch is very large and beautiful, without damage. I order not the first time, very satisfied with the store and the goods.
Brooches miracle some huge dragonflies such beautiful straight heart pleases thank you very much to the store for the fast shipment and very high quality goods
Very large beautiful dragonfly. You can wear as a brooch or as a pendant, for this there is a special ear. Fast delivery to St. Petersburg.
The central stone is not glued in the center... So I will not wear it. The store partially reimbursed my disappointment .. so I do not understate the raiting store.
ok.
Jak zwykle piękna choć za duża jak dla mnie raczej do płaszcza niż bluzki.
Excellent brooch, large, neat, beautiful, thank you to the store, everything is neatly packed
стрекоза красивая. третий раз именно такую заказываю. рекомендую продавца
Super! Labai greitas pristatymas.
Very beautiful and big brooch than expected
Received pretty quickly, looks the same like in the picture. You can make it into a necklace, or a pin.
Very beautiful brooch! For thin fabric is not suitable, T. K. Heavy,, and for a jacket just right.
Corresponds to the description. Look quality