SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brooches are just a bomb. They're big. Delivery month.
Everything came in time. The product corresponds to the description. Seller recommend.
Brooch chic. Not in vain so many positive reviews on it. There is a loop for the pendant. Definitely recommend and order myself another color
Even more than expected thank you
Thank you. Metal. In appearance, the stone is plastic.
The brooch was bombed. It was great. Paint your favorite monophonic outfit. All the fireplace on the city. Raju's store.
Beautiful brooch fast future recommend salesman
Great brooch. I order 2 times (in a different color), you can wear as a pendant. quality is excellent. Large quite. I recommend the goods and the store
Trochi zadovga delivery. In the live Stony Che krashchi, the night in the photo.
Graži,didelė,aš labai patenkinta!
Классная стрекоза, качественная,большая Доставка быстрая.
It's beautiful.
A large beautiful brooch, full of delight. arrived in Kiev in 24 days in the national team parcel by new mail. thank you very much! Ten stars!
Beautiful Brosh Dragonfly, a great gift for a girl, a woman!
Very beautiful, large brooch. I advise everyone to buy.
A beautiful, large brooch that I really like. Bought a second time. Thank you all who participated in its creation, sending, SMS about the arrival of the parcel to the Post Office and fast delivery in 18 days. Special thanks for the excellent packaging of the brooch in: a bag, an air-bubble film and an envelope with bubbles.
More and better than expected. Very beautiful and exquisite. Excellent quality. The store put some kind of trinket as a gift
The delivery was delivered for three types to Ukraine. The brooch itself is perfectly zroblen, acuratna, all the fireplace on the city, Duge Garna
Unexpectedly large brooch. All the stones are in place. I recommend the store.
very well packaged. Arrived in only 2 weeks. Beautiful dragonfly. Has a nice weight to it. Exquisite design.
Super brooch, I order the second. The order came quickly, without flaw, all the pebbles are in place. Thank you.
Всё супер, и товар и доставка, рекомендую!
Очень красивая брошь. Доставлена очень быстро, меньше сем за две недели. Хорошо упакована, спасибо продавцу!
A huge brooch and heavy, I think that the thin material will pull down and tear
She is so big and cool elegant very much. Heavy. How it will be necessary to try.