Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Excellent quality, the mechanism is easily fastened and unfastened.
Really good quality was surprised. Came with complimentary draw bag to place earrings in and silver polishing cloth.
The earrings are small and cute. Gave off to my daughter, will see how her ears will react. It says silver with the .925 stamp on it, so hopefully. Came in a small plastic bag, within the black pouch and cloth that probably clean it. Thank you. The delivery was not quick, I already forgot about those earrings by the time they were delivered.
Какие красивые серьги! Я в восторге! и спасибо продавцу за подарочек!
Everything as expected, thanks store
Cute, they come with a clean cloth and a bag to keep
Cute, they come with a clean cloth and a bag to keep
Me encantan
Очень понравились серёжки для повседневного образа.
What beautiful earrings! I'm delighted! And thank you to the store for the gift!
What beautiful earrings! I'm delighted! And thank you to the store for the gift!
Very happy. All as in the description. Thank you.
Thank you so much! The order is delivered quickly, everything corresponds to the description, it looks beautiful. Thank you for the gift!
Perfect round
I really liked earrings for the everyday image.
Neat cute earrings)
Пришли за три недели, все как на фото. Положили подарочки: мешочек, салфетку, гвоздики. Очень мило и приятно шумят, если вертеть головой быстро)
Earrings coasic, complete with a napkin and a pouch for storage, sometimes you have to correct the hanging chains, because the links can bend a little. What did not please, it's flimsy fastening, the last photo shows how much they go in the 3rd party of both earrings.
Серьги очень понравились, проба стоит, но сомневаюсь, что серебро. Шли к комплекте с бархатный мешочком и салфеткой для протирки. На фото казались крупнее, но мне нравятся. Пришли за три недели. Заказом довольна.
Charming look beautiful posts good material, being long and thin make the face look thinner, I love them. I recommend them in a
bueno
Ordered 17 martagot in the mail of April, came very quickly, 2 orders combined in one parcel, the earrings are beautiful. to the store, thank you very much put a velvet bag and a napkin for the care of earrings, I advise the seller and his store, took for 197, 98.and for coins.
Excellent earrings thank you very much for the fast delivery. I will wear it with pleasure☺& Middot;
very nice, everything ok
Very cool.