SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is more beautiful beyond my expectations.. high quality looks expensive as well .. such a beautiful pandent, i order 2 more for my youngest sister and my mother to gift them ..
Just received my Heart of the Ocean necklace, I ordered it 4-1-2021 and it got here 4-13-2021. I was surprised at how quick the shipping was for the necklace to get here. It’s in good condition and it’s a good size, super pretty. I love the little Titanic pouch that comes with it. I actually thought that the heart shape was going to be bigger but when I think about it, it’s a good size. I really like it and I can’t wait to wear it. I would definitely recommend! Thank you!
Well packed and shipped in a timely.The transaction with the store was so smooth, and prompt. Highly recommended ! Many thanks~~
Received in 20 days, well packaged and with your Titanic velvet bag, very nice and well done, I look great, I show picture not face by mouth, very happy, I already have my husband drawing me, Buying it is very cool. Happy year.
Very beautiful and the size I like, big. I hope the color stays the same. I give it 5 stars and recommend it.
Perfeito chegou no prazo e tudo perfeito Obrigado a Todos
The most beautiful pendant! I bought it as an accessory for dancing, but I will wear it under the outfit. Glass Pendant. The handbag is beautiful. Gift to fans, wonderful!) very fast delivery.
It is simply beautiful very pleasantly surprise remains to see in time if it will remain as beautiful the blue stone is beautiful and the white stones are pretty I hope the silver clasp and the bottom of the stone will remain bright. I recommend this shop and this jewelry thank you! Arrived in advance too! Johann D
I arrive very fast and also it is beautiful
GOOD
It's just like in the picture. Recommended. It's nice to take it. Material for its quality-acceptable price. Good toy that gives the stick for whoever wants it hanging around his neck and looking at it. But for the girls you will be happy to want to get the jewel of the movie titánic Jeje. I recommend the store. Fast shipping. The material has arrived in good condition and well wrapped and padded. They left it in the mailbox how small it was.
Very beautiful!
Super pretty and came soo fast
Very beautiful necklace! Done neatly. The goods are the same as in the photos of the store. Recommend!
Very beautiful chain for this price, and quality is also zimmlich good
nice
круто, классно, спасибо
Cool pendant
I ordered 10 and all as expected, Titanic inspired and have bought and sold before, we do well with these.
genial
itna behtreen necklace wo bhi itni munasib qeemat main or kahein nahi mil sakta jo dikhaya wohi diya hai shukriya Ali Express...
produto demorou um pouco mas compensou a espera muito lindo
She took 147. 56 with a coupon came quickly pouch beautiful stone huge middle at the stone flat tight chain for such a stone kutsai disappointment took two jewelry in this store send Fast put five itself was not carefully thank the store in the store have coupons recommend shop
Very beautiful, good cut, glass. Fast delivery, I recommend the store!
Thank you quality good so quickly came 13 days before the rescue far!