SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
BEAUTIFUL!
7/30 order. 8/10 Post Office courier arrival. we 've come to ^^
Super, I am very glad, is hard by what appears to be durable, ślicznie The Shining and really look sensationally
GREAT
Simply excellent. Great store. Very good quality. Thanks.
Despite the 28 days waiting what was to have been 12, offset because are beautiful pieces only the ring that was small, not to mention that came well packed to avoid scratching.
It has arrived very quickly, such as the photo, very pretty and looks of a quality
Beautiful same as the photo
Excelente
Very good quality and fast shipping
I liked the bracelet very much, I did not even expect that for such a price it will look so good. Hope Not Dark
ok.
Arrived very fast excellent store, beautiful bracelet
ზუსტად ისეთია როგორც ფოტოზე
Great. it looks really good. we will see how if this Silver change after some time. i recommend this product and store (fast delivery)
Хорошее качество, плотная застёжке, все стразики на месте, стопорной шарик плотно закручивается и выкручивается, пришёл в Минск быстро
Very fast delivery, 2 weeks. My wife is happy. Me too .....
Won in the generator for 79 kopecks. Exactly as in the picture, I liked it, you can wear it without balls. My wrist is thin-so I chose the smallest size, I went perfectly. Very beautifully iridescent, children have already dragged play.
Very pretty though it weighs a little
Took for a gift to his wife. I liked the bracelet. My favorite is waiting for a surprise, I'm sure it's pleasant.
Ciezki
ok
The bracelet is nice for its price ;-). It is not silver, but it was written in description as silver plated only, and it is clear for this price. About quality I will see more in time when I use it. I can find a few decays, small defects but nothing serious. I had bigger order and store sent me gift “gold” coloured earings and two velvet bags.
Bracelet with charms from "silver". For its price, the bracelet is made quite well, nothing fell off and did not fit. The buckle is original, in the form of a ball, reliable. The bracelet looks not cheap, there are no complaints about quality, comfortable to wear. Excellent store, sociable and executive, fast processing and sending goods, delivery 30 days, track tracked.