SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it.
Beautiful bracelet!
Beauty.
Muy lindas y tamaño correcto.
I order the second time, for a year 2 enough, then the dark.
Beautiful
Nice bracelet. Good qulity. In life, more beautiful than in the photo. He glows in the light. Delivery to Ukraine since the order took 22 days (order 11.11) thank you
Beautiful bracelet, same as the photo. I'll buy more
Bracelet excellent
The product came quickly, I liked the bracelet, it corresponds to the description, I recommend the store
pulseira linda. minha filha amou. material bom. alta qualidade. bom vendedor. nem demorou tanto.quase um mês.veio tudo perfeito.e hainda ganhei um brinde. outro pingente de coração com o nome ay love you.indico cliente. pode comprar.
Brățară arata bine, dar eu nu am reușit să o desfac pentru a o introduce pe mana.
Like it, well done, good for thin hands.
Delivered to Kiev in 20 days. The bracelet is very beautiful, 18 cm long, as ordered, just on my hand.
Loved it. Definitely worth it!
Bracelets very nice, recommend
Simply beautiful. I am very satisfied with the purchase.
Fast shipping and the bracelet looks pretty. We'll see in time.
Won in the generator for his wife. The bracelet is stylish, beautiful and heavy. In a word, the wife is delighted! To the store Thank you very much and good luck in business!
Good quality, recomend buying this item from store. I will buy again from this seller if needed.
제품 좋네요 ㄱㅅ
Perfeitaaaaaaa, arrived super fast. My arm and thin, still loved!!!❤
Very advisable. As it appears in photo and advertisement
Un bellissimo braccialetto, sembra di qualità e si possono togliere e aggiungere i decorazioni. L'ho preso a 0.1 cent con energy lab.Consiglio questo negozio che come sempre ha merce di ottima qualità
Stylish and incredibly beautiful bracelets in the style of Pandora! Hi everybody! Today I will tell you about wonderful bracelets in the style of Pandora. The store has a large selection of bracelets. Delivery was more than a month. Packed well. Total Length 18 cm. Shiny, heavy and they have an original buckle in the form of a ball and very reliable. Charms are heavy and all stones are in place. I liked the design. The metal of the bracelets is made for silver. Bracelets are beautiful and stylish, and they also raise the mood. In a word, I liked the bracelets, it's very fashionable now. And on the hand look very impressive. I want to say that the products are well made and very neatly executed charms. Such bracelets are ideal for exquisite gifts!