Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Товар хорошо упакован, как на фото. Выглядит качественно
Beautiful
Nice bracelet. Good qulity. In life, more beautiful than in the photo. He glows in the light. Delivery to Ukraine since the order took 22 days (order 11.11) thank you
Beautiful bracelet, same as the photo. I'll buy more
Bracelet excellent
The product came quickly, I liked the bracelet, it corresponds to the description, I recommend the store
Arrived well packed like photo. Looks good quality
pulseira linda. minha filha amou. material bom. alta qualidade. bom vendedor. nem demorou tanto.quase um mês.veio tudo perfeito.e hainda ganhei um brinde. outro pingente de coração com o nome ay love you.indico cliente. pode comprar.
Brățară arata bine, dar eu nu am reușit să o desfac pentru a o introduce pe mana.
Like it, well done, good for thin hands.
Delivered to Kiev in 20 days. The bracelet is very beautiful, 18 cm long, as ordered, just on my hand.
Loved it. Definitely worth it!
Bracelets very nice, recommend
Simply beautiful. I am very satisfied with the purchase.
Fast shipping and the bracelet looks pretty. We'll see in time.
Очень красивый и стильный браслет! Мне очень нравится! Товар прибыл очень быстро и хорошо упакован. Браслет не очень легко положить на руку. Застежка может быть немного проще в использовании, но мне действительно нравится браслет.
Won in the generator for his wife. The bracelet is stylish, beautiful and heavy. In a word, the wife is delighted! To the store Thank you very much and good luck in business!
Good quality, recomend buying this item from store. I will buy again from this seller if needed.
제품 좋네요 ㄱㅅ
Perfeitaaaaaaa, arrived super fast. My arm and thin, still loved!!!❤
Very advisable. As it appears in photo and advertisement
спасибо большое продавцу очень понравилось все хорошо упакованно.
Un bellissimo braccialetto, sembra di qualità e si possono togliere e aggiungere i decorazioni. L'ho preso a 0.1 cent con energy lab.Consiglio questo negozio che come sempre ha merce di ottima qualità
Stylish and incredibly beautiful bracelets in the style of Pandora! Hi everybody! Today I will tell you about wonderful bracelets in the style of Pandora. The store has a large selection of bracelets. Delivery was more than a month. Packed well. Total Length 18 cm. Shiny, heavy and they have an original buckle in the form of a ball and very reliable. Charms are heavy and all stones are in place. I liked the design. The metal of the bracelets is made for silver. Bracelets are beautiful and stylish, and they also raise the mood. In a word, I liked the bracelets, it's very fashionable now. And on the hand look very impressive. I want to say that the products are well made and very neatly executed charms. Such bracelets are ideal for exquisite gifts!
super