Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Simply beautiful. I am very satisfied with the purchase.
Won in the generator for his wife. The bracelet is stylish, beautiful and heavy. In a word, the wife is delighted! To the store Thank you very much and good luck in business!
Un bellissimo braccialetto, sembra di qualità e si possono togliere e aggiungere i decorazioni. L'ho preso a 0.1 cent con energy lab.Consiglio questo negozio che come sempre ha merce di ottima qualità
Stylish and incredibly beautiful bracelets in the style of Pandora! Hi everybody! Today I will tell you about wonderful bracelets in the style of Pandora. The store has a large selection of bracelets. Delivery was more than a month. Packed well. Total Length 18 cm. Shiny, heavy and they have an original buckle in the form of a ball and very reliable. Charms are heavy and all stones are in place. I liked the design. The metal of the bracelets is made for silver. Bracelets are beautiful and stylish, and they also raise the mood. In a word, I liked the bracelets, it's very fashionable now. And on the hand look very impressive. I want to say that the products are well made and very neatly executed charms. Such bracelets are ideal for exquisite gifts!
Super, I am very glad, is hard by what appears to be durable, ślicznie The Shining and really look sensationally
Very fast delivery, 2 weeks. My wife is happy. Me too .....
Won in the generator for 79 kopecks. Exactly as in the picture, I liked it, you can wear it without balls. My wrist is thin-so I chose the smallest size, I went perfectly. Very beautifully iridescent, children have already dragged play.
Won in Energy Lab on 11.11 and delivered in 70 days in a combined package along with the other order placed on the same date. Jewelry bags were included as a gift - thank you! Not the first time I shop here, the store always delivers as promised and much more. Very satisfied with the purchase, highly recommended store!
Beautiful bracelet great quality I recommend great store. Will buy. More.
Excellent quality arrived in 3 weeks, I took the 20 Cm but it's too big for my doll, this is the second time I buy from this shop and the products are very beautiful thanks for it Gift I recommend to the store
Bracelet with generator. Delivery fast, thank you!
Brățară arata bine, dar eu nu am reușit să o desfac pentru a o introduce pe mana.
Like it, well done, good for thin hands.
Хорошее качество, плотная застёжке, все стразики на месте, стопорной шарик плотно закручивается и выкручивается, пришёл в Минск быстро
The bracelet is nice for its price ;-). It is not silver, but it was written in description as silver plated only, and it is clear for this price. About quality I will see more in time when I use it. I can find a few decays, small defects but nothing serious. I had bigger order and store sent me gift “gold” coloured earings and two velvet bags.
Bracelet with charms from "silver". For its price, the bracelet is made quite well, nothing fell off and did not fit. The buckle is original, in the form of a ball, reliable. The bracelet looks not cheap, there are no complaints about quality, comfortable to wear. Excellent store, sociable and executive, fast processing and sending goods, delivery 30 days, track tracked.
Great bracelet! I won the generator and sent it to me very quickly! I want to say thank you to the store! I'll still order. The size took 18, but you can and more freely. Very original clasp. This is certainly not silver. You need to wear it neatly, so as not to fit. Charms are heavy. The pebbles are all in place. Recommend!!!
Excellent bracelet as Pandora Thank you very much for fast delivery
Nice bracelet. Good qulity. In life, more beautiful than in the photo. He glows in the light. Delivery to Ukraine since the order took 22 days (order 11.11) thank you
Very pretty though it weighs a little
Took for a gift to his wife. I liked the bracelet. My favorite is waiting for a surprise, I'm sure it's pleasant.
amei a pulseira
Good stuff. Thank you
The irrigation quality of the bracelet, charms. The charms themselves without thread, slide on the bracelet, but the middle to the lock is smooth, a round charm with thread, which does not allow the rest of the charms to be cut. In general, almost "Pandora")).
Good product and service