SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great as usual
Chegou no tempo previsto, muito boa qualidade, contém todas pedrinhas, cor bonita, dourado bonito, gostei muito,
Packaged perfectly! Ordered on the 11th arrived on the 23rd to New Jersey! Just like photos.. will shop with this vendor again
I love it looks expensive and fast shipping!
Incredibly this look! Pictures as you requirement
Was exactly the same thing beautiful and a little small than שחשבתי thank you very much
came faster than I expected very nice and cute
Recommend the 3 colors Are gifts great for offer will order more
The product came as described however the bracelet is a little bit thin than what I imagined but the bracelet is very cute! Thank you! Very beautiful bracelet. thank you. Great my sister likes it. Very pretty. Delivery 4 weeks to Morocco. Chic jewelry, the size is adjustable. Very worthy and elegant look on the handle. Take it with pleasure. I recommend, very beautiful! Worth this money!!! Thank you store. The packing is perfect, everything is whole! Too beautiful! Fast shipping to Morocco! I hope the quality stays with time.
The order to Peter took 20 days. The bracelet was neatly packed. Beautiful! I hope the photo displayed the shine of kamushkov. Later I will add a review when the bracelet is blackened, and maybe not. As will show itself in the process of socks.
It’s very cute and looks exactly like the photo in the description. I love that it’s adjustable and it came in the right colour too. I nearly thought it wouldn’t fit but it does. Didn’t come tarnished and actually came quite quickly. I love it!
Beautiful bracelets. I have bought several & they are high quality!
The wicked-up came shvidko, the bracelet was worth that garnout, akuratny.
Beautiful bracelet, just like the photo. I am very satisfied with the store. They also gave me a pair of pearl earrings as a gift. Thank you.
Very beautiful. Love bracelet. I am very satisfied. Sorry state waiting two months.
Bransoletka jest piękna.
Garnat
Nice bracelet. Whole, all the stones are in place! The sun is very beautiful.
Very nice, just like the photo of advertising. Very long waiting time I'll buy it again at this store
Very good reception, perfect quality, as described on the pictures.
Love, love, love. The delivery was quick it was packed very well and is very beautiful. There is a kink in one of the strands but I'm hopeing it will come out once worn a few times. I've brought it as a part of a birthday present so I hope my friend likes it as much as I do. Thanks store will buy again.
All is well to the store special thanks for the earrings, I liked everything
Fast delivery and free store support ddp very good product. Thank you very much seller.
Информация о доставке: Очень быстрая доставка. Этикетка на упаковке: Хорошо упаковано в картонную коробку Посылка прибыла без дефекта или повреждения. Расскажите о товаре: Превосходное качество-ок. Привлекательный внешний вид: красивый, как на картинке! Оптовые покупки также стоят действительно дешевой цены. Подсказка: настоятельно рекомендуется.
About the shipment:Arrived very fast. On the packaging: Well packed Arrived without defect or damage. About the item: Quality - OK. The look: beautiful, just like in the picture! Buying is also worth the really cheap price. To sum up: Highly recommended.