SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a whole. Delivery fast (3 weeks in Belarus). very beautiful, gentle!
The goods came quickly enough (less than a month), very beautiful and quite high-quality obderie
so cute!!! Just like in the photos ^^
Corresponds to the description, looks good. It came very quickly
Super fast. Is beautiful
Necklace is super cute but just a bit small, not sure if it will fit around my neck. Quality is nice and fast shipping
Very beautiful and delicate decoration. It came quickly, as the delivery was with other goods. For its cost is just fine. Everything is done neatly and qualitatively, looks more expensive. With prolonged wearing a little shakes the neck, but can only to me so. In any case, I recommend.
Виглядає трохи дешево, але для образу терпимо.
A nice thing, looks like in the photo. My daughter is happy.
Is beautiful
super pretty and accurate !
Ordered 04.10 came to Kharkiv 05.05. The store sent the goods quickly. The chain is just gorgeous❤Looks aesthetic and I just fit under the dress.
Good pidviska) without poshkogenj)
Не вперше замовляю в цьому магазині і все добре) хороша підвіска, досить непоганої якості, без пошкоджень)
Plastic, but it looks beautiful
Schvidko was told, for 2 tidiniy came to zamovlennya It looks like the trophies are cheap ale behind all the thunder super))
This Consulting four key Photochromic being old went well know good Neck thinning a bit long Oh Choker necklace just like non-RT wanted the Chaldean easy Shipping is 2 weeks or so hung seemed
Nice for the price
They are very pretty and same as the one in the picture
Beautiful necklace, description is accurate, looks good quality
Cutie
Quickly sent the order, reached 2 weeks in Hmao, the pendant is charming! Defects did not find, the clasp is reliable. The order is definitely satisfied.
Small in size
Thank you very much
All the norms, corresponds to the description, the castle flimsy broke down at the first use