SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, it's beautiful. He arrived in perfect condition, and it took a month and a half to arrive. I'm satisfied with the purchase. Thank you.
It was cute but feels cheap, it really lived up for its price.
Beautiful is just like in the picture I loved
All cool thanks
Fragile necklace that matches the price
The store sent the order quickly, went about 3-4 weeks. Quality is good, thank you.
The goods quickly sent, went 15 days, although ordered at the time of sale. Put in the mailbox, no damage. I had to hang around a little bit with the unravelling, and so everything is fine. The length of the "golden" chain is about 45 cm, and the chains with balls are about 41 cm. (measured from the beginning of the fastening to the very end). I liked everything)))
красивая, лёгкая подвеска. но наверное быстро окислится.
Light, on the neck is not felt
Прелесть
Normal chain
simply in love. i'm wearing this necklace at its loosest setting, my neck is around 35c. shipped to california, usa pretty quickly; around half a month (:
Very nice recommend elegant any age
Very beautiful necklace. Recommend.
Beautiful necklace. I love the heart-shaped pearl. Looks like it'll last.
Очень очень клёвый. После 20 дней приехал.
nice.fast shipping
All przebiegło case and without problems. Goods consistent with the description, pendant can be, for everyday styling. Recommend this store.
The chain is very gentle, well, straight very, looks great and not cheap, beauty
Cute! <33
OK
So cute.
Fast delivery. Really pretty necklace, same as picture. Definitely recommend. Thank you.
Very beautiful, short and light suspension. Came to Ukraine through a new mail. The length can be adjusted.
Very neat necklace, the quality is good.