SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice bracelet, looks nice, comfortable clasp! Fast shipping!
It is very well protected the packaging, it is very pretty and very bright as shown in the image, it came in the right time and have good parcel here in Mexico, it's happened to me with other suppliers that the parcel doesn't deliver things. And this one is. I would buy again
اجمل من الصورة تستحق خمس نجوم ⭐️⭐️⭐️⭐️⭐️⭐️
I arrive on time is exactly the same as the image is beautiful and I arrive. b8en protected
I highly recommend you take it as it is in the debugging, thank the store.
I arrive in very good condition, this beautiful bracelet. Shipping takes less than a month. I certainly recommend the store.
Beautiful! Same as the one they show in pictures and super fast shipping. Highly recommended
It is super nice I am very happy it is as shown the inmagen has a beautiful shine and it came to me soon thanks to the store I highly recommend it
Shine So beautiful, I recommend.
Bracelet cute. Exactly the as the picture. Recommend. Buy Again
11 ゅう to attack the two Chii to 11-12 The poked our tou cha party. The kiddo つよい huh somewhere in the comments have taken a try, たしかに Kiddo the つよい and おもい. Even of イエベ did not take the はき unto me. and Megu? Maru いぶ bun have become respecter of おもう that is, loose and the とれる しんぱい is not. Hump ひん is over, or not, etc., but also is not. Anyway, sparkly ぐあ bur the elephant as per the insanely cute. The ゃしんいちぶ mosaic over.
Thank
The bracelet is very beautiful, gentle, the pebbles shine awesome! But here the metal spoils everything, yellow and looks cheap. I attached for comparison a photo with a bracelet of the brand Supin, which is similar to gold.
мерси
Wonderful!! Super recommend very well packed recommend the store
This is literally just the cutest bracelet, I’m in love. For the price? I’ll order again and again and again. I ordered it 02/28 and got it today 03/20. 10/10
I ordered several bracelets separately to save on shipping costs and they all came to me in the same package, only one was in bad shape. This product I love is very good, I had already ordered and I liked the quality very much
Very pretty my bracelet better than in the photo is beautiful. I recommend it
Super qualité
Very nice jewelry
produits comme dans l annonce vendeur très bien
execellent quality , pleased with the item, will be your regular customer , continue with you geniune quality and honest seller.
Chic jewelry. I liked it very much. Shipping fast. Thank you! recommend 100%.
It arrived right on the date and is precisely as the description indicates, no problem. I forgot to upload the review
Very cool bracelet, on hand to doing good feeling.