Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful earrings!
The earrings are very beautiful. I bought two colors. Both delicate and beautiful
Very beautiful
It's like an explanation and it's closed. Delivery took about 8 days and arrived well The color is fine and the size is right. The weight is light. I like it.-It's the right size ring, so I like it as a daily.
These earrings are a real gem. Elegant design, high quality materials and guaranteed comfort. The geometric shape and clean lines give a modern and fresh touch. Are perfect for any occasion, be it a formal event or a casual day. Durability is exceptional, without signs of wear after several weeks. An ideal accessory for anyone looking for sophistication and style. An excellent complement to any outfit, without a doubt an excellent choice. A must have in your jewelry collection!
Dear, Shvidko came
Exceptional really nothing to say an amazing quality! An excellent seller and fast delivery!!
I love her. Delivery fast
Very beautiful!
Nice Earrings!
Very symptomatic earrings. Came quickly. I haven't worn it yet. Then I'll write a review again. So far I'm happy with the purchase
The idea that it is good to do points in summer is heavy
They arrived well. Very properly sent in a box for greater protection. They are very nice and fine. Thank you. Thank you.
Garni juge. Troches to get into the lobe there, de zastibka. I carry, do not know, then do not help. Yakiste top.
Very nice, happy with the purchase
Very beautiful and high quality earrings. Not heavy. A little large
Duge Garni. Engine-ready and neat and accurate. Recommend
I absolutely love these earrings, the colours are so charming and modern. High quality and nice gold colour. Don’t hurt my ears.
They are cute and look great... thanks to the seller.
One of the pebkind fell inside. Apart from all that the truth is that everything looks beautiful and they arrived super fast
Very good quality earrings I definitely recommend them and I would buy again have a beautiful shine and come well packaged
So gorgeous! I loved the packaging and the quality of the product, the colors are very natural looking, happy with my purchase
Very well packed, very pretty earrings, discreet and sophisticated at the same time. Very pretty. Thank you. Thank you.
Amazing the beauty of this earring and the quality. Arrived well packed and super fast
delivered very fast and in very good condition with special packaging! Earrings were better than i expected!