SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is gorgeous!!! Super! I did not guess with the size. I will order in a smaller size necessarily.
Heel.mo Oi my favorite ring Only a lot of plastic around the packaging may be less plastic
Me encanta llevo más de dos semanas con el... Y no a perdido su color y esta igual graciaaaaas
Они такие же, как в описании, количество больше, но рекомендуется.
Идеально, с другой стороны, обратите внимание на размеры!!! Я взял размер 6 слишком маленький, я взял размер 8 ультра большой!!!
Кольцо просто бомба,в свете искрится,очень красиво, легко снимать и надевать за счет легкой дугообразной выпуклости внутри.Ждала 3 недели,пришло в пупырке.Я довольна покупкой.Рекомендую товар и продавца
The ring is just a bomb, in the light sparks, very beautiful, easy to remove and put on due to the light arc convex inside.
Everything is fine. On quality and appearance-OK. Stones are all in place, there are no chips and scratches, the color is similar to rose gold (the ring is near). Size 8 corresponds to Ross. 17.5, a little bit loose. Quickly, tracked.
The ring glitters just fantastic!!! I ordered one more in silver)))
Доставка быстрая. Кольцо плотное. Алмаз не поврежден. Сверкающие камни. Я тоже купил серебряные.
Noce nice. Я заказал размер 6 и его corect. Приятный цвет, это розовое золото, не выглядит дешево. Маленькие камни на всех кольцах. Действительно красивый и действительно блестящий в руке. Мне очень нравится.
Very beautiful ring, all the crystals are in place, the packing is whole, there are no scratches. Very happy. Personally, the store did not communicate. It came as expected.
очень красивое кольцо.по размеру подошло камни все на месте сияют превосходно.посылка пришла быстро.
Very beautiful ring. The size of the stones fit all in place shine perfectly. the parcel came quickly.
Эти кольца абсолютно красивые, и я обязательно буду покупать снова! Я купил размер 9 'для кольца и он отлично подходит! Я могу купить Размер 10, чтобы носить на средний палец противоположной руки. Не стесняйтесь покупать, вы не будете разочарованы!
The ring is gorgeous!!! Super! I did not guess with the size. I will order in a smaller size necessarily.
пришла посылка быстро. выглядит симпатично. я ошиблась с размером, трек отслеживался, общаться с продавцом не пришлось. качество и цена соответствуют на 100 процентов. по цвету от настоящего золота не отличить. носила пару раз. пока не облезает.
The parcel came quickly. Looks pretty. I was wrong with the size, the track was tracked, I did not have to communicate with the store. Quality and price correspond to 100 percent. In color from real gold can not be distinguished. Wore a couple of times. Until it fits.
Быстрая доставка. Кольцо очень красивое, блестящее и хорошего качества. Я ношу это кольцо уже много лет. Вы можете увидеть на картинке, где находится 2 кольца на пальце, с правой стороны старого кольца, слева, новое кольцо.
Very cute. I hope it doesn't get dark quickly. It looks cool, in reality, the stones are perfectly iridescent. Slightly small.